Neshay Mack
Springfield,GA
Summary
Self-directed Healthcare Representative, knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts, and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
12
12
years of professional experience
Work History
Ophthalmic Scribe
Georgia Eye Associates
Savannah, Georgia
09.2021 - Current
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
LPN Student
Jersey College Clinicals
Jacksonville, Florida
10.2021 - 04.2022
- Recognized and reported observations, patient behaviors and other indicators outside normal parameters or directions given by LPN.
- Collaborated with members of multidisciplinary team and offered suggestions while demonstrating sensitivity to aspects of care delivery.
- Demonstrated skills and abilities within scope of LPN practice and in accordance with competencies and procedures.
- Responded and followed up to needs of patient population to foster comfortable and safe environment.
- Managed over 20 patients care needs per day
Optometry Technician
Myeyedr
Savannah, Georgia
01.2018 - 09.2020
- Maintained detailed knowledge of all inventory products, including eyeglass frames, contact lens types and eye care solutions.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Collaborated with optometry staff to reach individual and team goals.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Lead Optometry Technician/Billing Assistant
Healthcare For Life
Atlanta, Georgia
06.2012 - 12.2016
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Corrected over 100 ICD-10 bills daily
- Researched and followed up on denied insurance claims.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
Receptionist/Insurance Verifier
National Vision
Savannah , Georgia
01.2009 - 06.2012
- Verified all patient demographic information when registering for services.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Certified Nursing Assistant - Healthcare
Covenant CNA School
Atlanta, GA2016
High School Diploma - undefined
Alfred Ely Beach High
Savannah, GA2000
Skills
- Vision testing
- Record keeping
- ICD-9 forms
- Healthcare billing
- Surgery referrals
- Customer service
- Quick learner
- Information collection
- Patient-focused care
Timeline
LPN Student
Jersey College Clinicals
10.2021 - 04.2022
Ophthalmic Scribe
Georgia Eye Associates
09.2021 - Current
Optometry Technician
Myeyedr
01.2018 - 09.2020
Lead Optometry Technician/Billing Assistant
Healthcare For Life
06.2012 - 12.2016
Receptionist/Insurance Verifier
National Vision
01.2009 - 06.2012
Certified Nursing Assistant - Healthcare
Covenant CNA School
High School Diploma - undefined
Alfred Ely Beach High
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