Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neshay Mack

Springfield,GA

Summary

Self-directed Healthcare Representative, knowledgeable in customer service practices, payment processing, and medical billing. Collects and validates patient demographics, prepares medical charts, and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.

Overview

15
15
years of professional experience

Work History

ARC Carrier

USPS
12.2022 - Current
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for a designated route.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Ophthalmic Technician

Georgia Eye Associates
11.2021 - 08.2022
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.

Optometry Technician

Myeyedr
01.2018 - 09.2021
  • Maintained detailed knowledge of all inventory products, including eyeglass frames, contact lens types and eye care solutions.
  • Scheduled examinations, contact lens fittings, optical dispensing appointments, and other procedures.
  • Assisted optometrist daily with 50+ diagnostic tests such as refraction, contact keratometry, and slit lamp examinations.
  • Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
  • Collaborated with optometry staff to reach individual and team goals.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments.,

Lead Optometry Technician/Billing Assistant

Healthcare For Life
06.2012 - 12.2016
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Corrected over 100 ICD-10 bills daily
  • Researched and followed up on denied insurance claims.
  • Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.

Receptionist/Insurance Verifier

National Vision
01.2009 - 06.2012
  • Verified all patient demographic information when registering for services.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

No Degree - LPN

Jersey College School of Nursing
Jacksonville, FL

Certified Nursing Assistant - Healthcare

Covenant CNA School
Atlanta, GA
2016

High School Diploma - undefined

Alfred Ely Beach High
Savannah, GA
2000

Skills

  • Vision testing
  • Record keeping
  • ICD-9 forms
  • Healthcare billing
  • Surgery referrals
  • Customer service
  • Quick learner
  • Information collection
  • Patient-focused care
  • Clerical Support
  • Data Verification

Timeline

ARC Carrier

USPS
12.2022 - Current

Ophthalmic Technician

Georgia Eye Associates
11.2021 - 08.2022

Optometry Technician

Myeyedr
01.2018 - 09.2021

Lead Optometry Technician/Billing Assistant

Healthcare For Life
06.2012 - 12.2016

Receptionist/Insurance Verifier

National Vision
01.2009 - 06.2012

No Degree - LPN

Jersey College School of Nursing

Certified Nursing Assistant - Healthcare

Covenant CNA School

High School Diploma - undefined

Alfred Ely Beach High

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