Neshay Mack
Springfield,GA
Summary
Self-directed Healthcare Representative, knowledgeable in customer service practices, payment processing, and medical billing. Collects and validates patient demographics, prepares medical charts, and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
15
15
years of professional experience
Work History
ARC Carrier
USPS
Rincon, GA
12.2022 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for a designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Ophthalmic Technician
Georgia Eye Associates
Savannah, GA
11.2021 - 08.2022
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Optometry Technician
Myeyedr
Savannah, GA
01.2018 - 09.2021
- Maintained detailed knowledge of all inventory products, including eyeglass frames, contact lens types and eye care solutions.
- Scheduled examinations, contact lens fittings, optical dispensing appointments, and other procedures.
- Assisted optometrist daily with 50+ diagnostic tests such as refraction, contact keratometry, and slit lamp examinations.
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Collaborated with optometry staff to reach individual and team goals.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments.,
Lead Optometry Technician/Billing Assistant
Healthcare For Life
06.2012 - 12.2016
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Corrected over 100 ICD-10 bills daily
- Researched and followed up on denied insurance claims.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
Receptionist/Insurance Verifier
National Vision
01.2009 - 06.2012
- Verified all patient demographic information when registering for services.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
No Degree - LPN
Jersey College School of Nursing
Jacksonville, FLCertified Nursing Assistant - Healthcare
Covenant CNA School
Atlanta, GA2016
High School Diploma - undefined
Alfred Ely Beach High
Savannah, GA2000
Skills
- Vision testing
- Record keeping
- ICD-9 forms
- Healthcare billing
- Surgery referrals
- Customer service
- Quick learner
- Information collection
- Patient-focused care
- Clerical Support
- Data Verification
Timeline
ARC Carrier
USPS
12.2022 - Current
Ophthalmic Technician
Georgia Eye Associates
11.2021 - 08.2022
Optometry Technician
Myeyedr
01.2018 - 09.2021
Lead Optometry Technician/Billing Assistant
Healthcare For Life
06.2012 - 12.2016
Receptionist/Insurance Verifier
National Vision
01.2009 - 06.2012
No Degree - LPN
Jersey College School of Nursing
Certified Nursing Assistant - Healthcare
Covenant CNA School
High School Diploma - undefined
Alfred Ely Beach High