Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Intern
Ne’shell Hayward

Ne’shell Hayward

Student
Fayetteville,NC

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Trustworthy and dedicated cashier with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

3
3
year of professional experience

Work History

Cashier

Cold Stone
Fayetteville , NC
09.2022 - 03.2023
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Cashier Team Lead

Taco Bell
Fayetteville , NC
09.2021 - 08.2022
  • Received and processed customer payments.
  • Increased customer loyalty and retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored areas for security issues and safety hazards.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Educated employees on register use, merchandising, and customer service.
  • Maintained and updated security protocols for front desk operations.
  • Led cashiers and associates in providing thoughtful customer service.

Education

Seventy-First High School
Fayetteville, NC
02.2020 - Current

Skills

Customer assistance

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Accomplishments

  • Trained and mentored 5 employees.

Interests

Writing

Reading

Learning new things

Branching out

Timeline

Cashier

Cold Stone
09.2022 - 03.2023

Cashier Team Lead

Taco Bell
09.2021 - 08.2022

Seventy-First High School
02.2020 - Current

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