Ne'Shelle Rust
Temple Hills,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Agent
USDA - The Midtown Group
03.2023 - Current
- Providing assistance to callers through inbound & outbound calls about Discrimination Financial Assistance Program
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Providing general information about Discrimination Financial Assistance Program and its eligibility criteria
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Check status of application and updating necessary information to customers accounts
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Call Center Representative
FEMA - The Midtown Group
09.2020 - 01.2023
- Serving as the primary point of contact for persons inquiring about Disaster Assistance by telephone
- Conducting telephone interviews with Disaster Survivors who have been affected by declared disaster
- Assisting applicants by phone, determining applicant needs, and providing community resources and referrals to appropriate disaster programs and other Federal agencies as appropriate
- Conducting verification activities to determine eligibility of applicants for Disaster Assistance
- Processing applicant cases, re-certifications, and lodging reimbursements from Disaster Assistance applicants
Security Officer
Secure America
06.2017 - 07.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
High School Diploma -
Westlake High School
Waldorf, MD06.2017
Skills
- Customer Communications
- Appointment Setting
- Call Center Operations
- Documentation and Reporting
- Account Updating
- Conflict Resolution
- Problem Solving
- Call Handling & Management
Timeline
Call Center Agent
USDA - The Midtown Group
03.2023 - Current
Call Center Representative
FEMA - The Midtown Group
09.2020 - 01.2023
Security Officer
Secure America
06.2017 - 07.2020
High School Diploma -
Westlake High School
Similar Profiles
Lucia AguilarLucia Aguilar
Data Entry Specialist at The Midtown Group / USDAData Entry Specialist at The Midtown Group / USDA
IESHIA JOHNSONIESHIA JOHNSON
Quality Assurance Specialist at The Midtown GroupQuality Assurance Specialist at The Midtown Group
Rhea ForemanRhea Foreman
Customer Service Assistant at The Midtown GroupCustomer Service Assistant at The Midtown Group
Ahmad LivingstonAhmad Livingston
Assistant Manager at Bojangles' RestaurantsAssistant Manager at Bojangles' Restaurants
Antonio WashingtonAntonio Washington
Custodial /Utility Worker at Spirit of Unity Christian CenterCustodial /Utility Worker at Spirit of Unity Christian Center