Neshia Nealy

• Configured, tested and deployed new hardware and software systems in accordance with company standards.
• Provided technical support for end users regarding hardware, software and network related problems.
• Developed user accounts and assigned privileges on the local area network as well as remote access systems.
• Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure.
• Created documentation for IT operations procedures and processes.
• Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
• Provided training for end users on how to use various applications within their departments.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
• Resolved complex technical problems by researching solutions online or via vendor support channels.
• Assisted with the development of policies and procedures related to information technology operations.
• Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

• Provided technical support to end-users on a variety of computer software and hardware issues.
• Developed and maintained user accounts, permissions, and access rights.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
• Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
• Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
• Maintained inventory records of all hardware components within the organization's network.
• Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Used remote login tools to assist clients with technical and product questions.

• Assist in checking out customers as assistance is needed, stock the lighting department, and plumbing area
• Unload the truck and pull freight to the floor
• Assistance customers in finding items in the store they are needing
• Able to drive the Bally Moor, use a pull plat jack

• Assist ESD specialist with responding to customer demand for assistance
• Task include customer support that meets current and future business requirements
• Preform remote work of installs, configurations, upgrades, troubleshooting
• Maintain workstations, peripherals, software and hardware
• Ability to assist multiple customers at a time; when possible
• Ability to preform basic network functions and troubleshoot systems, such as but not limited to verifying network connectivity
• Work remotely, Active Directory, chat, bomgar, email and telephone Kisam ticketing.
• Provided technical support to users regarding hardware, software and network related issues.
• Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
• Troubleshot computer systems to identify and resolve operating system and application problems.
• Assisted with the installation of new computers, peripherals and other IT-related equipment.
• Configured user accounts in Active Directory for access to corporate resources.
• Created detailed documentation of all tasks performed on user's computers.
• Performed regular maintenance activities such as virus scans, disk de-fragmentation.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Maintained positive working relationship with fellow staff and management.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Assist customers with finding items in the store
• Put out new stock, straight out shelves as needed
• Able to use a pallet jack and Ballymor

• Document test results, communicate deviations with management and co-associates Report all malfunctions to production executives to ensure immediate action Train in coming techs on repair process for Getac laptops Perform QA task on all Getac laptops to ensure customers satisfied Extremely through and detailed-oriented and have a well established process that followed daily Works well with others team playerComputer Technician
• Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
• Replaced defective parts on customers' computers in a timely manner.
• Managed inventory of spare parts used in computer repairs.

• Build servers Zeus, Model J, C B Installs, maintains, and troubleshoots server systems Install/De-Install network switches, cabling Responsible for maintaining and delivering accurate and detailed documentation and system information for projects Train in coming tech
• Server building Advanced professional computer skills QA -make sure units is put together properly perform testing on all units

• Windows OS experience (hands-on-ability to log in, make changes, troubleshoot)
• Created user accounts and managed access control of desktop and Network applications
• Ability to set up and support work stations
• Basic hardware and software troubleshooting skills experience
• Basic networking knowledge
• Excellent communications skills and professionalism

• Repair Toshiba printers
• Trained new techs on all aspects/repairs and testing of printer
• Monitored the upgrade to the printers for accuracy
• Lead repair techs in order to meet deadline
• Document parts usage and order parts as needed

• Configure Deploy and update systems in a Window 7 environment
• Work with teams to maintain installation schedules
• Identifies and troubleshoots technology issues
• Install and configure peripheral devices, configure, testing, and upgrade and move peripheral devices for renovations, new construction and application projects
• Upgraded Zebra printers and HP Towers also installed systems in doctor's offices
• Maintain an efficient working environment and quickly resolve customer issues
• Basic networking

• Diagnosed and repair laptop devices
• Installed and configure new equipment maintenance work of repairs
• Assembled machines to test functioning of parts or mechanisms
• Reinstalled software programs and adjust settings on existing software
• Maintained records of equipment and repairs
• Repaired IBM and Apple computers