Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neshiera Taylor

Kansas City,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Fraud Prevention Specialist

US Bank
Overland Park, KS
11.2023 - Current
  • Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Responded quickly to customer inquiries about possible fraudulent activity on their accounts.

Customer Service Representative

Spectrum Mobile
Kansas City, MO
05.2023 - 11.2023
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Documented all activities related to technical support including processes, updates, changes made.

Customer Service Representative

Enova
Kansas City, MO
09.2022 - 05.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Cabrillo High School
Long Beach, CA

Skills

  • Customer Relations
  • Technical Savvy
  • Data Entry
  • Call Documentation
  • Call Control
  • Customer Support
  • Verbal and written communication
  • Organizational Skills

Timeline

Fraud Prevention Specialist

US Bank
11.2023 - Current

Customer Service Representative

Spectrum Mobile
05.2023 - 11.2023

Customer Service Representative

Enova
09.2022 - 05.2023

High School Diploma -

Cabrillo High School

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Neshiera Taylor