Neshonda Brown
Fayetteville,NC
Summary
Highly motivated and results-oriented healthcare professional with over 13 years of experience in healthcare administration, compensation management, operational management, and data analysis. Expertise in developing, implementing, and optimizing performance metrics, employee compensation programs, budget management, and cross-functional collaboration. Adept at streamlining workflows, improving efficiency, and enhancing employee engagement and retention. Dedicated to fostering operational excellence and driving organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Specialist
Ralph H. Johnson VA Medical Center
01.2023 - Current
- Led the development and implementation of training programs aimed at improving staff performance, operational efficiency, and employee engagement.
- Managed Learning Management Systems (LMS), streamlining the delivery of training content and tracking employee progress.
- Developed performance metrics to measure the effectiveness of training programs, directly impacting employee retention and satisfaction.
- Administered contracts related to training equipment and supplies, ensuring compliance with budgetary constraints.
- Analyzed training program data and employee feedback to identify trends, optimize processes, and enhance the employee experience.
- Coordinated cross-functional teams to ensure seamless execution of training initiatives and alignment with organizational goals.
- Managed training budgets and reported financial aspects related to training operations, ensuring budget compliance.
- Coordinated interdisciplinary team meetings to enhance program effectiveness and communication.
- Developed and maintained program documentation to ensure compliance with regulatory standards.
- Assisted in data collection and analysis for program evaluation and reporting purposes.
- Streamlined processes to improve service delivery within various healthcare programs.
- Designed training materials for staff to promote best practices in patient care services.
- Monitored program performance metrics to identify areas for improvement and implement solutions.
- Facilitated patient outreach initiatives to increase awareness of available resources and services.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Assistant Girls Basketball Coach
Ashley Hall
01.2011 - Current
- Developed and implemented team performance optimization strategies, fostering teamwork and leadership.
- Mentored athletes in both individual development and collaborative team dynamics.
- Managed schedules, ensuring efficient use of time and resources for practice and game preparation.
- Collaborated with school staff to ensure compliance with safety regulations and to maintain a positive team environment.
- Facilitated communication between players and coaching staff to foster a positive environment.
- Observed player performance during games to provide constructive feedback for improvement.
- Assisted in developing practice plans to enhance team skills and performance.
- Coordinated team logistics, including travel arrangements and scheduling for practices and games.
- Supported the head coach in implementing game strategies and play execution during competitions.
- Engaged with parents and community members to promote team events and initiatives.
Program Support Assistant
Ralph H. Johnson VA Medical Center
05.2022 - 01.2023
- Supported the management of compensation-related program data and tracked key milestones for budget and resource allocation.
- Managed automated systems for tracking program milestones, improving organizational efficiency.
- Provided resources for policy development and training, ensuring smooth integration with compensation management practices.
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Led initiatives to enhance patient satisfaction through effective service delivery and follow-up protocols.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Provided administrative support for clinical staff, ensuring timely communication and resource availability.
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
04.2018 - 05.2022
- Streamlined operational workflows, ensuring the effective management of patient scheduling and appointment systems.
- Led staff training initiatives on patient management systems, driving performance improvements in service delivery.
- Coordinated interdisciplinary teams to optimize service delivery and patient experience.
Administrative Assistant
Medical University of South Carolina
11.2015 - 04.2018
- Managed administrative processes for the Neurology Stroke team, supporting operational efficiency and ensuring compliance with protocols.
- Assisted in budget and resource management, ensuring effective allocation of financial resources for team initiatives.
- Developed and delivered training to staff, improving overall team performance and reducing errors.
- Managed scheduling and coordination of appointments for faculty and students.
- Assisted in maintaining accurate student records within university database systems.
- Provided administrative support for departmental meetings, including agenda preparation and minutes documentation.
- Coordinated communication between departments to streamline information sharing and enhance collaboration.
- Developed efficient filing systems to improve accessibility of important documents and resources.
- Supported onboarding processes for new hires by preparing training materials and schedules.
- Conducted research to assist faculty with projects, ensuring timely access to relevant information.
- Implemented office organization strategies that enhanced workflow efficiency and reduced processing times.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Insurance Claims Processor
Coastal Pediatrics
05.2011 - 10.2013
- Coordinated the processing of insurance claims, ensuring accurate and timely billing and reimbursement.
- Trained new employees on claims systems, improving team productivity and reducing errors.
- Utilized data analysis to identify trends and optimize claims processes, resulting in reduced discrepancies.
- Processed insurance claims efficiently, ensuring compliance with policy guidelines and industry regulations.
- Reviewed and verified claim documentation for accuracy, minimizing errors and improving turnaround time.
- Communicated with clients regarding claim status, providing updates and addressing inquiries promptly.
- Collaborated with medical providers to obtain necessary information for claims processing, enhancing workflow efficiency.
- Assisted in training new team members on claims processing procedures and software systems to ensure consistency.
Education
Master of Health Administration -
Strayer University
05.2014
Bachelor of Arts - Communications
College of Charleston
05.2010
Skills
- Process Improvement & Optimization
- Data Analysis & Reporting
- Budget Management
- Compliance & Quality Assurance
- Cross-Functional Collaboration
- Project Management
- Workforce Optimization
- Leadership & Mentoring
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- SharePoint
- Budget & Financial Management Systems
- Time-Keeping Systems
- Customer Relationship Management (CRM)
- Data Entry & Database Management
- Verbal communication
- Claims analysis
- Data entry proficiency
- Claims review
- Medical terminology
- Transactions reconciliation
- Accuracy and precision
- Customer service
- Teamwork and collaboration
- Problem-solving and critical thinking
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Spearheaded a training initiative that improved employee performance by 20%, directly impacting team productivity and job satisfaction.
- Reduced training time by 15%, optimizing workflows and enhancing departmental efficiency.
- Streamlined onboarding processes, cutting onboarding time by 25% and improving new hire retention.
Certification
- Certified Professional in Learning and Performance (CPLP)
- Project Management Professional (PMP)
- Six Sigma Green Belt
Timeline
Program Specialist
Ralph H. Johnson VA Medical Center
01.2023 - Current
Program Support Assistant
Ralph H. Johnson VA Medical Center
05.2022 - 01.2023
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
04.2018 - 05.2022
Administrative Assistant
Medical University of South Carolina
11.2015 - 04.2018
Insurance Claims Processor
Coastal Pediatrics
05.2011 - 10.2013
Assistant Girls Basketball Coach
Ashley Hall
01.2011 - Current
Master of Health Administration -
Strayer University
Bachelor of Arts - Communications
College of Charleston