Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. Number years in customer service support and team leadership positions.
Overview
21
21
years of professional experience
Work History
Customer Service Support
Aviva Whole Sale
06.2019 - 12.2023
Sales Lead
Imagination Toys and Shoes
08.2012 - 08.2018
Store Manager
Cotton Toots
07.2002 - 05.2011
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.