Nesley A. Fortenberry
Coalgate,OK
Summary
Accomplished Solutions Consultant with a proven track record at 12Oaks Senior Living, adept in customer relationship management and leading diverse teams to drive operational improvements. Excelled in cross-departmental collaboration, achieving significant enhancements in sales and operations support. Raised $1.7 million in a major capital campaign, demonstrating exceptional fundraising and strategic planning skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Solutions Consultant
12Oaks Senior Living
Dallas, TX
08.2022 - 05.2024
- Streamlined processes in collaboration with department team members.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Provided Sales and Operations Support to 8 Senior Living Communities that I was assigned too, but helped with the either 31 Communities as needed.
- Set as Interim Executive Director when needed
- Trained new Sales Director and Executive Directors.
Regional Sales Specialist/ Regional District Director
J & M Management
Grapevine, TX
05.2021 - 08.2022
- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts
- Oversee and support all 10 communities in Wisconsin, Illinois, Oklahoma and Texas
- Develop and execute marketing plans with each communities Sales Manager & Executive Director
- Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions, and employee enforcing policies and procedures
- Manage and oversee that each Sales Manager meets their monthly KPI Goals
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews
- Managing the Sales process by assisting residents, their family members, and/or advisors
- Develop and maintains relationships with and generates leads with referrals sources
- Weekly 1:1 touch base calls with sales managers to deep dive into hot leads, move-ins, events and outreach
- Prepares and completes action plans and implements production, productivity, quality, and customer-service standards
- Resolves problems, completes audits, identifies trends, determines regional sales system improvements, and implements change
- Maintains and expands customer base by counseling sales managers, building and maintaining rapport with key customers, and identifying new customer opportunities
- Support the entire team in each community and help the Executive Director drive sales and keep them accountable
- Presented presentations to community groups, referral sources and staff
- Reported to COO/Owner
Marketing Manager/Regional Sales Specialist/ Regional District Director (Interim)
Brookdale Senior Living
04.2014 - 05.2021
- Company Overview: Supported 18 States in the Central/Western States
- Develop and execute marketing plans and achieve occupancy goals for community(s) I supported
- Manage and meet monthly KPI Goals
- Managing the Sales process by assisting residents, their family member, and/or advisors
- Develop and maintains relationships with and generates leads with referrals sources
- Assigned to Brookdale Communities in 18 states in the Central & Western States to increase low occupancy for temporary month(s)
- Train Sales Managers in Brookdale Communities
- Effectively manages community inventory and look for opportunities for increasing revenue and creating other revenue streams
- Upper management with all Executive Directors of each community
- Presented presentations to community groups, referral sources and staff
- Reported to Regional Sales Director of the State
- Supported 18 States in the Central/Western States
Director of Fundraising & Education
Hospice of North Central Oklahoma, Inc.
Ponca City, OK
09.2008 - 04.2014
- Research, create, oversee, implement & evaluate comprehensive fundraising approach
- Develop & monitor revenue projects and expense budgets
- Implement and coordinate in-services for staff, community and referral sources
- Assume leadership of Hospice Publications and work with staff
- Support CEO in special projects as needed
- Maintain hospice website and face book
- Serve as a representative in the community functions, health fairs and etc
- Capital Campaign Coordinator for new building
- Have raised $1.7 Million towards the goal of $2.2 Million for Capital Campaign
- Annually raised between $80,000 to $100,000 in fundraising
Education
1 year - basic
Montana State University
Billings, MT05.2003
High School Diploma -
Arkansas City High School
Arkansas City, KS05.2001
Skills
- Customer relationship management (CRM)
- Strong Skills in team leadership
- Cross-departmental collaboration
- Led diverse teams
- Training curriculum design
- Driven change management successfully
- Problem-solver
- Sales support
- Creative solutions
- Data entry
- Customer relationship management
- Safety regulations
- Marketing
- Overseeing Budgets
Certification
Oklahoma Leadership Graduate
References
References available on request.
Timeline
Solutions Consultant
12Oaks Senior Living
08.2022 - 05.2024
Regional Sales Specialist/ Regional District Director
J & M Management
05.2021 - 08.2022
Marketing Manager/Regional Sales Specialist/ Regional District Director (Interim)
Brookdale Senior Living
04.2014 - 05.2021
Director of Fundraising & Education
Hospice of North Central Oklahoma, Inc.
09.2008 - 04.2014
1 year - basic
Montana State University
High School Diploma -
Arkansas City High School
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