Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neslihan Eren

Herndon,VA

Summary

Dependable professional with strong communication and customer service skills. Self-motivated work ethic to perform effectively in independent or team environments.



Overview

11
11
years of professional experience

Work History

Catering Sales Manager

The Westin Tysons Corner
01.2019 - Current
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Communicated with venue personnel to coordinate event logistics.
  • Exceeded quarterly and annual sales goals by 120 %
  • Built relationships with customers and community to establish long-term business growth.

Sales Executive

Caresse, A Luxury Collection Hotel
05.2018 - 11.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

Sales Coordinator Bodrum

Caresse A Luxury Collection Hotel
11.2017 - 05.2018
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Managed over 50 customer calls per day

Guest Experience Supervisor

Caresse A Luxury Collection Hotel
04.2016 - 11.2017
  • Monitored guest feedback, using to improve service and departmental operations.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of fifteen front desk agents and helped to resolve issues arising during shifts

Front Desk Agent

The Westin Tysons Corner
02.2015 - 11.2015
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Front Desk Agent

Hapimag Sea Garden Resort
04.2012 - 01.2015
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Education

High School Diploma -

Ar-Rel High School
Istanbul, Turkey
06.2006

Skills

  • Excellent Verbal and Written Communication
  • Attention to Detail
  • MS Office
  • Customer Service
  • Highly Organized
  • Excellent Time Management
  • Problem-Solving

Timeline

Catering Sales Manager

The Westin Tysons Corner
01.2019 - Current

Sales Executive

Caresse, A Luxury Collection Hotel
05.2018 - 11.2018

Sales Coordinator Bodrum

Caresse A Luxury Collection Hotel
11.2017 - 05.2018

Guest Experience Supervisor

Caresse A Luxury Collection Hotel
04.2016 - 11.2017

Front Desk Agent

The Westin Tysons Corner
02.2015 - 11.2015

Front Desk Agent

Hapimag Sea Garden Resort
04.2012 - 01.2015

High School Diploma -

Ar-Rel High School

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Neslihan Eren