Nesma Mohamed
Woodford,VA
Summary
Trilingual, detail-oriented, administrative coordinator and customer service professional with 5 years of experience seeking an entry-level position as a Loan Processor. Committed to providing exceptional customer service and ensuring accurate and timely processing of loan applications. I am Directly skilled in demonstrating exceptional communication skills, providing superior customer service, and managing workplace operations with promptness and efficiency.
Overview
7
7
years of professional experience
Work History
Furiture consultant- (In person) Contracter
Ashleys Furniture & Comfort Home
03.2023
- Greet guests and build rapport
- Advised Clients on Furniture Selection and layout, Resulting in increased sales and satisfaction
- Conducted in depth market research to identify trends and recommend innovative furniture designs, leading to a 20% increase in product revenue
- Collaborated with interior designers for each company to develop furniture solutions for high profile projects, becoming one of the top 5 writers in the company
- Managed inventory and supply chain operations
- Meet weekly sales goals consistently.
Digital Sales Consultant
Intuit Quickbooks
07.2022 - 01.2023
- Attentive in helping consult small businesses
- Gaining knowledge and understanding of small business needs, operations, challenges and goals
- Worked with multiple different campaigns in sales innovation
- Provided feedback during meetings of success or failure in sales tactics
- Provided ideas and insight when necessary
- Consistently meet defined key performance productivity and sales metrics
- Create an engaging and delightful experience resulting in new customer acquisition and/or ecosystem attach.
Loan Coordinator
FREEDOM MORTGAGE
07.2020 - 04.2022
- Assisted loan officers in reviewing loan applications and supporting documentation
- Conducted credit checks and verified borrower information
- Prepared loan files and ensured completeness and accuracy of documentation
- Communicated with clients to collect missing information and address inquiries
- Collaborated with team members to meet departmental goals and deadlines
- Maintained confidentiality and adhered to company policies and regulatory requirements
- Prepared loan packages for underwriting review
- Communicated with clients, loan officers, and underwriters to resolve any issues or provide updates on loan status
- Maintained accurate and organized files and records
- Complied with all applicable lending regulations and guidelines.
Operations Manager
SYNERGY AND SERENITY
12.2019 - 07.2020
- Partnered with the management to establish clear performance goals and objectives
- Handled management decisions, performed all management duties and day-to-day workplace operations
- Assisted with all department functions and business objectives
- Evaluated and managed Associate performance and led performance management process
- Conducted in data entry and documentation preparation
- Conducted quality checks on files to ensure accuracy and compliance with company policies.
Receptionist
G. TODD ASSOCIATES, INC (Staffing Firm)
09.2015 - 12.2019
- Assisted the director and associate director as well as assist other staff as needed
- Operated computer and printing equipment for correspondences, memoranda, reports, proposals, sketches and other documents from rough and prepared notes
- Checked and responded to office emails
- Supervised OPS workers and student assistants
- Coordinated all personnel/payroll processing
- Handled travel requests, reimbursements and requisitions for the office
- Assisted with coordinating the president’s receptions and educational fairs by distributing invitations, printing of programs, and arranging refreshments
- Organized and maintained files, correspondences, reports received and submitted
- Answered phone, typed, faxed and performed other routine duties.
Education
BA in Business Management -
George Mason University
Fairfax, VA12.2027
Skills
- Fluent in English, Spanish and Arabic
- Scheduling and Project Coordination
- Web Content Manager
- Document Organization
- Database Maintenance
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Record Processing
- Data entry
- Accounts Payable
- Customer Service & Relations
- Management
- Excellent Writing Skills
- Problem Solving
- Completed extensive sales training
References
Available upon request
Timeline
Furiture consultant- (In person) Contracter
Ashleys Furniture & Comfort Home
03.2023
Digital Sales Consultant
Intuit Quickbooks
07.2022 - 01.2023
Loan Coordinator
FREEDOM MORTGAGE
07.2020 - 04.2022
Operations Manager
SYNERGY AND SERENITY
12.2019 - 07.2020
Receptionist
G. TODD ASSOCIATES, INC (Staffing Firm)
09.2015 - 12.2019
BA in Business Management -
George Mason University
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