Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nestan Dzhukeeva

Chicago,IL

Summary

Dedicated Barista with a proven ability to quickly master new skills and concepts, delivering exceptional customer service in high-volume coffee shops. Recognized for creating welcoming environments and building strong client rapport, consistently receiving excellent feedback. Proficient in espresso machine operation, latte art, and diverse coffee brewing methods, ensuring quality and satisfaction in every beverage. Committed to maintaining cleanliness and efficiency while thriving under pressure and adapting to fast-paced changes.

Overview

2
2
years of professional experience

Work History

Photographer

Giordano's Pizza
Chicago, IL
09.2023 - 02.2025
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Review proofs with clients to determine which images should be printed or published.
  • Engaged in research to develop new photographic procedures and materials.
  • Tested equipment prior to use, verifying good working order.
  • Selected and assembled photography equipment and required backdrops.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Took pictures of individuals, families, and small groups in studio or on location.
  • Reviewed sets of photographs to select best work.
  • Explained price and package details to customers.
  • Cropped, manipulated, and performed color balance for final images.
  • Conducted on-location photography sessions, adapting to various environments and lighting conditions.

Barista

Varietale Bagel & Coffee
Chicago, IL
09.2024 - 01.2025
  • Operated cash registers to process customer payments.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Gelato Scooper /Coffee Barista

Amorino Gelato
Chicago, IL
06.2024 - 12.2024
  • Performed daily opening and closing duties such as cleaning and restocking items as needed.
  • Prepared and served gelato in a timely manner according to customer orders.
  • Restocked shelves with new merchandise when required.
  • Accurately handled cash transactions while following proper cash handling procedures.
  • Cleaned freezers on a regular basis to maintain optimal working conditions.
  • Resolved customer complaints in an efficient and professional manner.
  • Stocked and rotated inventory regularly to ensure freshness of product.
  • Checked expiration dates on all products before serving them to customers.
  • Served and scooped ice cream, following sizing specifications.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
  • Recommended flavor combinations and desserts to customers, enhancing their dining experience.
  • Recorded daily sales and reported any discrepancies to management.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared and served hot or cold beverages.
  • Restocked product displays based on demand and projected sales.

Host

Mariscos San Pedro
Chicago , IL
06.2024 - 12.2024
  • Performed light administrative duties such as filing documents and taking messages.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Inspected dining areas for any damages or defects.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Took beverage orders and served drinks during peak meal times.
  • Helped service staff handle demand by distributing food and beverages.
  • Accepted payments from guests for dine-in and take-out foods.
  • Took reservations from patrons by phone or online.

Host

Pizzeria Uno Corporation
Chicago, IL
03.2024 - 08.2024
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Inspected dining areas for any damages or defects.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed incoming calls during busy shifts.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Balanced cash drawers at the end of each shift.
  • Greeted guests upon arrival and provided them with menus.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Barista

Dunkin' Donuts
Wisconsin Dells, WI
12.2023 - 03.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Adhered to health department regulations concerning sanitation standards.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Received and accurately processed customer payments.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Restocked product displays based on demand and projected sales.

Barista

Wilderness Hotel & Golf Resort
Wisconsin Dells, WI
05.2023 - 09.2023
  • Operated cash registers to process customer payments.
  • Ground beans for espresso shots according to individual customer specifications.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Sliced fruits, vegetables and meats for use in food service.
  • Recommended pastries and sandwiches to pair with customers' beverages.

Education

Associate of Arts - Paralegal Studies

Harold Washington College
Chicago, IL

Skills

  • Customer service
  • Client communication
  • Document preparation
  • Team collaboration
  • Problem solving
  • Espresso machine operations
  • Cash handling
  • Soft selling
  • Table bussing
  • Coffee machinery
  • Clear communication
  • Cleanliness
  • Espresso machine operation
  • Ordering procedures
  • Point of sale operation
  • Coffee and tea expertise
  • Cash register operation
  • Food preparation
  • Smoothie making
  • Latte art
  • Hospitality and accommodation
  • Sandwich preparation
  • Sales expertise
  • Excellent math skills
  • Drink customization
  • Active listener
  • Time management
  • Workflow management
  • Food running
  • Inventory management
  • Safe food handling
  • Table setting
  • Speedy and efficient
  • Graphic design
  • Order taking
  • Menu memorization
  • Front counter maintenance

Timeline

Barista

Varietale Bagel & Coffee
09.2024 - 01.2025

Gelato Scooper /Coffee Barista

Amorino Gelato
06.2024 - 12.2024

Host

Mariscos San Pedro
06.2024 - 12.2024

Host

Pizzeria Uno Corporation
03.2024 - 08.2024

Barista

Dunkin' Donuts
12.2023 - 03.2024

Photographer

Giordano's Pizza
09.2023 - 02.2025

Barista

Wilderness Hotel & Golf Resort
05.2023 - 09.2023

Associate of Arts - Paralegal Studies

Harold Washington College

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Nestan Dzhukeeva