Nesreen Abu-Ghannam

▪ Manage a team of eight Badge Administrators

▪ Oversee Badging process is run effectively and efficiently

▪ Delegate work duties to staff to attain objectives

▪ Maintain work schedule for NIH Badge Administrators

▪ Delegate work shift coverage accordingly

▪ Responsible for training and cross training existing employees

▪ Responsible for communicating directly with Program Administrator and Program Manager

▪ Ensures safe and secure work environment

▪ Updates staff on new policies and procedures

▪ Create and issue HHS PIV government ID Badges to employees, contractors, and affiliates at NIH

▪ Create and issue NIH Legacy Badges to patients, patient visitors, extended visitors, volunteers, retirees, etc.

▪ Troubleshoot HHS PIV government ID Badge issues (ex. certs, pin resets, access, damaged badges, lost badges, etc.)

▪ Assist with data and systems maintenance initiatives, including cross-system maintenance, data cleanup, new

▪ product coordination, etc.

▪ Daily operation and upkeep of technology (scanner, PC/laptop, Datacard printer, camera, etc.)

• Troubleshoot workstation equipment and Datacard printer glitches