Nesreen Al Muzayen
Gig Harbor,WA
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Retention Specialist
Bates Technical College
Tacoma, WA
09.2024 - Current
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Implemented new technologies and processes designed to improve the overall customer experience.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Organized events, such as webinars or conferences, designed to strengthen relationships between students and employer representatives.
- Collaborated with faculty advisors to provide academic guidance and support to students.
- Resolved conflicts between students regarding academics or extracurricular issues.
- Created innovative programs designed to increase student involvement in campus life activities.
- Advocated for students' rights within the university system as needed.
- Developed relationships with local businesses to create internship opportunities for students.
Immigrant and Refugee Director
Kennewick School District
Kennewick, WA
09.2014 - 09.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Analyzed data to inform decision-making and strategic direction.
- Represented the organization at industry events, conferences, and public meetings.
- Developed and implemented school policies and procedures.
- Organized staff meetings and professional development sessions for faculty members.
- Assisted in the recruitment, selection, placement, evaluation, and dismissal of personnel.
- Conducted parent-teacher conferences to discuss student progress.
- Coordinated special projects related to school improvement initiatives.
Project Management Office Director
UNESCO
Agency, National
07.2009 - 07.2014
- Created and managed project plans, schedules, budgets, resources and deliverables for multiple projects.
- Coordinated with other departments to ensure smooth implementation of projects.
- Facilitated meetings between stakeholders to discuss issues related to the successful delivery of projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Master of Science - Educational Leadership And Management
Concordia University
Portland, OR08-2019
Ph.D. - Ed.D. in Leadership
American College of Education
Indianapolis, INSkills
- Cross-Functional Communication
- Performance Evaluation
- Personnel conflict management
- Data review
- Customer Relations
- Documentation skills
- Policies implementation
- Management Consulting
- Candidate Sourcing
- Organizational Development
- Problem-solving abilities
Positionappliedfor
Associate Dean of Student Success
Skills
Demonstrated leadership in bridging K-12 and higher education., Oversaw program operations and led various initiatives., Supervised and evaluated multidisciplinary teams., Managed departmental budgets and compliance., Title IX coordinator experience., Led training programs for Title IX compliance., Conducted training seminars and staff meetings., Experienced in strategic enrollment management., Managed projects from initiation through delivery., Engaged in strategic planning and outreach management., Facilitated partnerships for community engagement., Coordinated events and educational programming., Supported community-building initiatives., Incorporated modern educational trends., Background in classroom instruction and curriculum development., Developed and maintained educational plans., Strong skills in public speaking., Worked with diverse teams to promote inclusion., Delivered consistent messaging through various channels., Managed administrative workflows and prepared reports., Delegated tasks to improve efficiency., Applied attention to detail and problem-solving skills.
Certification
- ESE in Career & Technical Education
- Insidetrack coaching
- Title IX
- IDI
- Microsoft Cybersecurity Analyst Professional Certificate
Timeline
Student Retention Specialist
Bates Technical College
09.2024 - Current
Immigrant and Refugee Director
Kennewick School District
09.2014 - 09.2024
Project Management Office Director
UNESCO
07.2009 - 07.2014
- ESE in Career & Technical Education
- Insidetrack coaching
- Title IX
- IDI
- Microsoft Cybersecurity Analyst Professional Certificate
Master of Science - Educational Leadership And Management
Concordia University
Ph.D. - Ed.D. in Leadership
American College of Education
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