Nesrin Mikhaeil
Staten Island,New York
Summary
Customer-oriented Concession Stand Owner exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills. Experienced in food service and in safety regulations.
Overview
22
22
years of professional experience
Work History
Concession Stand
Concession Stand Owner
Staten Island, NY
05.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Collaborated with team members to improve overall efficiency and customer satisfaction at the concession stand.
- Maintained cleanliness of the concession area to ensure a positive experience for all guests.
- Used high quality ingredients in all meals to ensure the food was at the highest quality.
- Coordinated with other departments to ensure seamless integration of concessions services into larger events or programs offered by the venue.
- Ensured food safety standards were met by following proper storage, preparation, and serving procedures.
- Assisted in the development of promotional materials for concession stand specials, contributing to increased revenue generation.
- Trained new employees on company policies, procedures, and best practices for outstanding customer service at the concession stand.
- Implemented new strategies for reducing waste, optimizing inventory usage, and increasing overall profitability of the concession stand business unit.
Employee
Costco
04.2013 - 07.2023
- Ensuring exceptional customer service
- Assisting in merchandising, handling cash, display maintenance, record keeping
- Working on the cash register
- Provided administrative duties when needed as well as cross-selling products.
- Skilled at working independently and collaboratively in a team environment.
- Evaluated market demands to identify opportunities for new product development, leading to increased company revenue.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed customer service scorecards to measure customer service performance.
Procurement Analyst
Procurement Analyst
11.2001 - 03.2012
- Negotiated purchases to ensure lowest cost consistent with company standards for quality products, created and implement rules and processes for purchasing
- Prepared purchase orders and forwarded copies to distributors, suppliers and to the associated department for 50 offices throughout the country
- Served as the technical expert and principal contract advisor with full technical and administrative authority and responsibility to develop, implemented managed and monitored programs to meet short and long term of 50 offices throughout the region.
Substitute Teacher
NYC, Department of Education
01.2013
- Follow teacher's instructions for lesson plan or create lesson plan if none is available
- Supplement lesson plan with other classroom activities to achieve lesson goals
- Assign and explain homework
- Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies
- Compile report for teacher that includes student attendance, lesson-plan progress and positive developments.
Education
Bachelor's degree - Accounting
Benha University
Cairo, Egypt01.2001
Skills
- Detail oriented and organized, ability to effectively manage multitask and meet deadlines
- Reliability and punctuality
- Food safety knowledge
- Highly collaborative team player with strong interpersonal and presentation skills
- Cleanliness standards
- Excellent professional networking and negotiating skills
- Cash handling expertise
- Strong problem-solving skills
- Knowledgeable in Excel, Microsoft Word and PowerPoint
- Fluent in English and Arabic (speak, read & write)
Timeline
Concession Stand
Concession Stand Owner
05.2022 - Current
Employee
Costco
04.2013 - 07.2023
Substitute Teacher
NYC, Department of Education
01.2013
Procurement Analyst
Procurement Analyst
11.2001 - 03.2012
Bachelor's degree - Accounting
Benha University