Nesrine Ahmad

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used in-store system to locate inventory and place special orders for customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Tool rental and plumbing department and hardware department sales associate Maintained and merchandised the hardware department while providing knowledgeable cuotsmer service for tool sales. Ensured proper organization and cleanliness of the department to maintain high product visibility and accessibility. Assisted customers in selecting appropriate tools for their specific needs while maintaining department standards.

• Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
• Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
• Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
• Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
• Supervised ongoing daily production phases.
• Created and delivered manufacturing labor cost and price input for customer quote reviews.
• Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
• Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
• Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Assisted in preparing detailed reports for management, enabling informed decision-making.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.