Nessa Bayton

Operations Manager

A and E Computer Solutions SC

10.2018 - 03.2023

I am a co-founder and managing partner in this computer venture
I am responsible for the marketing of our sales , services and web design
We provide quality customer service and our motto is never to leave a client unsatisfied
RESPONSIBILITIES -Controlling the day to day financial running of the business - Co-Ordinating all the client appointments -Liaison with the CEO, so as the strategy for the week is clear on all fronts -Making presentations to potential clients, who need to be introduced to these services
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Developed and maintained relationships with external vendors and suppliers.

Pharmacy Manager

CVS HEALTH LTD

03.2015 - 10.2018

Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization -Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations
Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing other programs as identified
Provide excellent customer service by assisting customers with medical-related issues and providing healthcare counseling
Supervise the work completed by Pharmacy Technicians and support staff while on duty
Manage and train, coach, and manage Pharmacy associates
Assume management responsibility over the entire store in the absence of the store
Manager
Maintain appropriate security of the Pharmacy department
Comply with all federal and state laws and regulations
Handle and resolve customer issues, complaints and questions to build customer trust and loyalty
Interact with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise
Assist with maintaining the Pharmacy department by keeping it clean and in order
Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner
Including, but not limited, to inventory counts, inventory management and will-calls to customers
All duties described in this document are to be performed in keeping with the core values and service attributes and strategy.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Discussed medical histories with patients in effort to provide most effective medical advice.
Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
Trained pharmacy interns and newly hired pharmacy technicians.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Developed policies and procedures for effective pharmacy management.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Spearheaded and implemented new projects to expand scope of engagement.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Communicated with patients, ensuring that medical information was kept private.
Collaborated with store manager to maintain daily operations.
Ordered all pharmacy supplies and kept check on inventory levels.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

Staff Pharmacist

Walgreens

11.2009 - 01.2015

Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Completed new and updated patient profiles with lists of patient medications.
Prepared medications such as emulsions, liquids, powders and ointments.
Partnered with management team to develop and implement in-store programs to increase sales.

Summary

Overview

Work History

Operations Manager

Pharmacy Manager

Staff Pharmacist

Skills

Certification

Timeline

Operations Manager

Pharmacy Manager

Staff Pharmacist

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