Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nessa Jan

Naples,FL

Summary

Healthcare professional with hands-on experience in cardiology, behavioral health, and patient care. Trained in clinical and administrative medical assisting through NCH’s PSR-to-MA training program, with experience performing EKGs, obtaining vital signs, rooming patients, maintaining clinical documentation, and working with electronic health records. Background includes direct patient care, behavioral health support, patient safety, and medical office operations. BLS certified and trained through a completed CNA program with strong communication skills and the ability to remain organized and compassionate in fast-paced healthcare environments.

Overview

4
4
years of professional experience

Work History

Behavioral Health Technician

Axiom behavioral health
Naples, FL
01.2025 - 08.2026
  • Provided direct care and supervision to patients in a behavioral health treatment environment.
  • Monitored patient behavior, safety, and changes in condition and communicated concerns to the healthcare team.
  • Documented patient observations, interactions, and progress in the electronic health record.
  • Assisted patients with activities of daily living and participated in therapeutic and recreational activities.
  • Used CPI training and de-escalation techniques to support a safe treatment environment.
  • Updated the patient census every shift as well as documented any changes and progress in treatment plans.
  • HIPAA Compliance.

Medical Assistant Trainee | PSR-To-MA Training

NCH Rooney Heart Institute - Cardiology
Naples, FL
01.2026 - 05.2026
  • Obtained and documented vital signs and updated patient information in the electronic health record.
  • Roomed patients and prepared them for examinations and cardiac evaluations.
  • Obtained and documented vital signs via a manual blood pressure cuff and updated patient information in the electronic health record.
  • Assisted clinical staff with patient flow in a fast-paced cardiology setting.
  • HIPAA Compliance.

Patient Service Representative

NCH Pulmonary Medical group
Naples, FL
06.2025 - 01.2026
  • Assisted patients with appointment scheduling and registration processes.
  • Maintained accurate patient records in the electronic health record system.
  • Handled insurance verification and billing inquiries for patients.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Coordinated patient appointments and managed scheduling software to optimize daily operations.
  • Provided high-quality customer service, addressing inquiries and resolving issues efficiently.

Paint Department Supervisor

Home Depot
Naples, FL
11.2022 - 06.2025
  • Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures.
  • Supervised daily operations of the paint department to ensure efficient workflow.
  • Trained team members on product knowledge and customer service best practices.
  • Ensured compliance with safety standards for handling and storing hazardous materials.
  • Managed inventory levels and organized stock for optimal accessibility.
  • Implemented visual merchandising strategies to enhance department presentation.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05-2022

Basic Life Support -

Healthcare Educational Solutions
Pompano Beach, FL
12-2025

Medication Technician -

Elite Medical Academy
11-2024

Certified Nurse Assisting certification -

Naples Nursing Academy
Naples, FL
11-2025

Skills

  • 12-Lead EKG Acquisition
  • Appointment Scheduling
  • Insurance Verification
  • VA Authorization
  • Vital Signs & Patient Assessment
  • Patient Rooming & Intake
  • Medical Terminology
  • Clinical Documentation
  • Electronic Health Records (EHR/EMR)
  • Infection Control & PPE
  • HIPAA & Patient Confidentiality
  • Cardiology Patient Care
  • Patient Safety & Monitoring
  • BLS/CPR certificationtified
  • CPI & De-escalation
  • Behavior monitoring

Timeline

Medical Assistant Trainee | PSR-To-MA Training

NCH Rooney Heart Institute - Cardiology
01.2026 - 05.2026

Patient Service Representative

NCH Pulmonary Medical group
06.2025 - 01.2026

Behavioral Health Technician

Axiom behavioral health
01.2025 - 08.2026

Paint Department Supervisor

Home Depot
11.2022 - 06.2025

High School Diploma -

Golden Gate High School

Basic Life Support -

Healthcare Educational Solutions

Medication Technician -

Elite Medical Academy

Certified Nurse Assisting certification -

Naples Nursing Academy