Nessa Lopez
Tucson,AZ
Summary
Reliable individual proudly offering 4 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Bar Manager
Market Bar American Eat Company
08.2020 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 90% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Events Bar Manager
Wild Horse Pass Hotel & Casino
01.2021 - 12.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
Server
Texas Roadhouse Restaurant
08.2018 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Criminalistics And Criminal Science
Hawkeye Community College
Waterloo, IAHigh School Diploma -
Mountain View High School
Tucson, AZ05.2017
Skills
- Safe Work Practices
- Safety Awareness
- Skilled in Mediation
- Cocktail Knowledge
- Strategic Planning
- Customer Needs Assessments
- Corrective Actions
- Staff Training
- Verbal and Written Communication
- Counting Money
- Staff Scheduling
- Liquor Law Compliance
- Accounts Payable and Accounts Receivable
- Anticipating Guest Needs
- Billing and Payment Processing
Timeline
Events Bar Manager
Wild Horse Pass Hotel & Casino
01.2021 - 12.2022
Bar Manager
Market Bar American Eat Company
08.2020 - 09.2023
Server
Texas Roadhouse Restaurant
08.2018 - 08.2020
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 08.2020
Criminalistics And Criminal Science
Hawkeye Community College
High School Diploma -
Mountain View High School
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