Nessa Miller
IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Remote Spa Concierge
Aquarius Wellness Center for Healing Arts
06.2022 - Current
- Analyze and resolve payment issues.
- Communicate with clients to address technical issues, inquiries, appointment scheduling, and service recommendations
- Generate correspondence requesting additional information
- Ensure a seamless and personalized experience for each client through effective oral and written communication
- Collaborate with the spa team to address client needs and resolve all issues promptly
- Report detailed end of the day call log documenting incoming/outgoing issues and reservations
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Front Desk Clerk/Personal Trainer
FIT CLUB NORTH
04.2018 - 11.2021
- Greeted guests in person and over the phone, providing information about gym facilities and programs
- Analyzed membership issues, registration, scheduling, and payments
- Resolved member concerns or complaints, ensuring a positive customer experience
- Generated emails and in office correspondence
- Successfully addressed and resolved guest issues virtually during the pandemic
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Case Manager
Crossroads Transitional Living Program
03.2021 - 10.2021
- Assisted residents with life skills development, including job search, completing applications and maintaining personal records
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Classroom Attendant/Paraprofessional
Springfield District 186
08.2007 - 05.2012
- Assisted teachers during lessons, facilitating activities and providing group work support
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Computer Sales Consultant
Computer Builders Warehouse
01.2003 - 01.2006
- Provided excellent customers service regarding computer hardware, software, or accessories needs, including product demonstrations and recommendations
- Monitored stock, tracked product availability, and coordinated with inventory teams to ensure an adequate supply of computer products
- Maintained records of sales transactions and updated product availability as needed
- Bridged the gap between customers and technical support teams, ensuring swift resolution of issues and promoting overall satisfaction.
- Collaborated with team members to achieve collective sales targets, promoting a positive work environment.
- Generated increased revenue by confidently upselling additional products or services during consultations when appropriate.
- Maintained professional appearance and demeanor at all times, representing the company positively in all interactions.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Managed efficient cash register operations.
Computer Technician
Best Buy
01.2002 - 01.2003
- Provided technical support to users in store and over the phone, troubleshooting hardware, software, and network connectivity issues
- Managed and maintained networks, created user accounts, and ensured data security
- Installed and configured software and offered guidance and short training sessions
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Replaced defective components and parts on malfunctioning computers and office machines.
Education
Network Technology Certificate -
North Start Institute of Technology
Madison Heights, MIBSW -
University of Illinois
Springfield, ILGeneral Studies -
Lincoln Land Community College
Springfield, ILSales Engineer Certificate -
Course Careers Online
10.2024
Skills
- Remote assistance
- Help Desk operations
- System performance monitoring and optimization
- Communication and interpersonal skills
- Report Writing
- Hardware and software installation
- Guest Relations
- Quality Assurance
- Reliability and punctuality
- Collaborative Problem-Solving
- Attention to Detail
Timeline
Remote Spa Concierge
Aquarius Wellness Center for Healing Arts
06.2022 - Current
Case Manager
Crossroads Transitional Living Program
03.2021 - 10.2021
Front Desk Clerk/Personal Trainer
FIT CLUB NORTH
04.2018 - 11.2021
Classroom Attendant/Paraprofessional
Springfield District 186
08.2007 - 05.2012
Computer Sales Consultant
Computer Builders Warehouse
01.2003 - 01.2006
Computer Technician
Best Buy
01.2002 - 01.2003
BSW -
University of Illinois
General Studies -
Lincoln Land Community College
Sales Engineer Certificate -
Course Careers Online
Network Technology Certificate -
North Start Institute of Technology
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