Summary
Overview
Work History
Education
Skills
Software
Timeline
Volunteer

Nessa Powelll

Hospitality Sales And Marketing
Honolulu,HI

Summary

Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Sales and Marketing Supervisor

Hilton Grand Vacations
Lahaina, HI
02.2022 - Current


  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Participated in onsite and webinar-based sales trainings and attended sales meetings.
  • Managed new employee orientation training process for more than 8 employees each year.

Off Property Contact Specialist

Hilton Grand Vacations
Waikiki , HI
01.2021 - 02.2022


  • Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Cultivated mutually beneficial client relationships and maintained communication via phone and email.
  • Generated quality referrals or sales leads.
  • Networked at events and by phone to expand business profits and revenues.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Locked in customer business with persuasive negotiation skills.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Connected customers with services based on individual needs and vendor capabilities.

Concierge

Expedia Group
Waikiki, HI
02.2017 - 04.2020
  • Arranged for transportation to and from airport, excursions, and events for visitors.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Increased customer satisfaction by resolving issues.
  • Handled 30-75 calls per day to address customer inquiries and concerns.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Asia Sales and Service Coordinator

Marriott Resorts
Honolulu, HI
04.2013 - 04.2015
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Upheld client satisfaction by designing accurate and detailed timelines for [Type] services and alerting clients of changes.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

BBA - Tourism And Travel Management

University of Hawaii At Manoa
Honolulu, HI
01.2011 - 01.2013

Skills

    Brand-building strategies

undefined

Software

Microsoft Excel

Microsoft Word

Powerpoint

Clarity

Al-Desk

FareHarbor

Outlook

Timeline

Sales and Marketing Supervisor

Hilton Grand Vacations
02.2022 - Current

Off Property Contact Specialist

Hilton Grand Vacations
01.2021 - 02.2022

Concierge

Expedia Group
02.2017 - 04.2020

Asia Sales and Service Coordinator

Marriott Resorts
04.2013 - 04.2015

BBA - Tourism And Travel Management

University of Hawaii At Manoa
01.2011 - 01.2013

Similar Profiles

CREATE PROFILE
Nessa PowelllHospitality Sales And Marketing