Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Nessa Rodriguez

New York,USA

Summary

Accomplished Retail Store Manager with expertise in leading high-performing teams and enhancing revenue streams. Proficient in merchandising, inventory control, and customer relations, with a proven track record of implementing effective strategies that optimize store operations. Successfully transformed underperforming areas into profitable sectors through strategic improvements and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
New York, NY
07.2023 - Current
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Ensured compliance with safety regulations and company policies.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Retail Store Manager

T Mobile Usa
NYC, USA
06.2017 - 04.2023
  • Increased sales by 30% in 5 months through delivering education and training, executing in-store events to serve the community, and providing in-store sales leadership support.
  • Analyze monthly sales KPI data, strategize a performance plan through critical thinking, and increase market share by 13% in 6 months through daily coaching, feedback, and supporting customer interaction flow.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored and led the Associate Manager team trainings, resulting in 2 career promotions in 8 months.
  • Facilitated content to support creating an inclusive work environment, sales strategy and tactics, business acumen, and team performance development.
  • Grew the Manhattan Downtown District T-Mobile for Business KPI by 20% in 10 months.
  • Provided a weekly reporting presentation via Webex outlining data analysis and reporting, product promotions overview, and held district contests to increase store revenue.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Retail Development Manager

T Mobile Usa
NYC, USA
07.2020 - 02.2021
  • Multi-unit stretch assignment to support all adaptable Sprint merger initiatives.
  • Achieved a $200K sales increase within 6 months at assigned T-Mobile locations by implementing successful in-store strategies, brand awareness, events, and training.
  • Worked efficiently in a fast-paced environment to support 11 T-Mobile locations.
  • Met all company deadlines for the district, market, and regional area, provided on-hands store sales support with quick turnaround initiatives, and drove great customer experiences with district customer survey results increasing by 10%.
  • Supported all store managers with a KPI-focused, results-driven strategy in alignment with company guidelines.
  • Provided operational, customer interaction flow, and employee coaching/feedback training to all store leadership.
  • Analyzed sales performance of existing stores and identified opportunities for improvement.
  • Developed and implemented strategic retail plans to maximize revenue growth.
  • Gained market share in new sales performance through aggressive team training.

Retail Associate Manager

T Mobile Usa
NYC, USA
10.2015 - 06.2017
  • Grew product sales by 40% in seven months, leading a team of 11 sales representatives in collaboration with the store manager.
  • Increased software usage from 40% to 95% in three months, trained all store teams on new software, and company merchandising guidelines, reporting to the Area Merchandise Lead.
  • Provided individual performance develop plans, regular coaching, feedback, and accountability conversations, resulting in four career promotions to Associate Manager and one to Store Manager.
  • Conducted periodic audits of the store for compliance with company policies and procedures.
  • Facilitated monthly store team meetings to present the monthly sales strategic plan, review company-focused KPIs, celebrate team wins, and review product promotions.
  • Trained staff to have extensive product knowledge and upselling skills.

Education

Bachelor Of Arts - Dance

Cuny
06.2011

Associate In Arts -

Kingsborough Community College
01.2009

Skills

  • Effective Time Management
  • Structured Coaching Approach
  • Exceeding Sales Goals
  • Sales Performance Analysis
  • Store Operations
  • Collaborative Leadership
  • Customer Experience Management
  • Creative Problem Resolution
  • Client Engagement
  • Sales Strategy Development
  • Detail-Oriented Approach
  • Strategic Decision Making
  • Effective communication
  • Fluent In Two Languages
  • Advanced Microsoft Office Skills

Certification

Modelling Certificate, Barbizon

Languages

Spanish
Professional

Timeline

Store Manager

Starbucks
07.2023 - Current

Retail Development Manager

T Mobile Usa
07.2020 - 02.2021

Retail Store Manager

T Mobile Usa
06.2017 - 04.2023

Retail Associate Manager

T Mobile Usa
10.2015 - 06.2017

Bachelor Of Arts - Dance

Cuny

Associate In Arts -

Kingsborough Community College

Similar Profiles

CREATE PROFILE
Nessa Rodriguez