Nessreen Hagopian
Dublin,CA
Summary
Successful and experienced learning and development professional skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on staff development for company growth.
Overview
22
22
years of professional experience
Work History
Senior Corporate Trainer
Western Dental Services Inc.
12.2015 - Current
- Senior Trainer for Northern California, Arizona and Nevada region which consists of 90 clinics for both general/specialty dentistry and orthodontics.
- Developed and implemented comprehensive company-wide Business Managers program focusing on training treatment coordinators, business managers, and operations directors in essential business aspects, key metrics, dental industry initiatives, management, and situational leadership. Graduated seven classes of 40 attendees each, leading to successful career advancements and effective office management.
- Provided 1:1, small group, and classroom training via in person and online for clinical and non-clinical staff across multiple brands within Sonrava Health.
- Supported the instructional design team on material creation to promote knowledge retention and skill development on software how-to/updates, quick guides, and operation reports.
- Collaboration with Senior Operations, IT, Legal/Compliance, OSHA, Credit, and HR teams to establish ongoing training needs.
- Supported company growth initiatives by providing targeted leadership development programs for high-potential employees.
- Acquisition and conversion training on proprietary programs, as well as nationally used software (DEXIS, MS Office) in over 45 locations.
- Denovo clinic setup and launch, with full staff training.
Project Specialist, Training
Western Dental Services Inc.
04.2015 - 12.2015
- Facilitated Electronic Health Record training for 45 locations.
- Worked with Operations and Clinical directors to create schedules for training and observations.
- Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
- Supported organizational growth by helping onboard new team members with comprehensive orientation sessions on using the EHR system effectively.
- Maintained open channels of communication between end-users, IT personnel, vendors, and other stakeholders to ensure optimal outcomes in managing the EHR ecosystem efficiently.
Business/Operations Manager
Western Dental Services Inc.
06.2012 - 04.2015
- Managed 3 locations.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Party City, Inc
07.2011 - 06.2012
- Managed a team of 25 employees; including managers and shift leaders
- Worked directly with Regional and District managers to complete special projects
- Responsible for recruitment and selection of all new hires
- Provided mentor training assistance to all newly hired employees, which increased sales and employee performance
- Implemented strategic product placement plans to drive customer traffic and increase sales
- Responsible for auditing and reconciling all shipping invoices received.
Director of Restaurant Operations
Squat And Gobble Cafe
01.2002 - 03.2011
- Position growth from Server > Manager > Director of restaurant Operations within 3 years.
- Responsible for training and development of 60 front of house staff members within 5 locations.
- Responsible for recruitment, retention, and training of 30 employees
- Conducted all new hire orientations
- Reduced employee turnover by 65% by retaining talent and fostering belonging
- Conducted formal and informal performance appraisals of staff.
- Implemented a rewards program which increased employee morale by 28%
- Generated monthly static budgets and calculated variances
- Computed daily, weekly, and monthly financial reports detailing cash flows
Education
MBA -
Golden Gate University
San Francisco, CA2017
Bachelor of Arts in Business Management -
Golden Gate University
San Francisco, CA2007
Associates Degree in Business Administration - Marketing
Skyline College
San Bruno, CA2004
Skills
- Multi-location Management
- Leadership Development
- Operations Oversight
- KPI Tracking and Reporting
- Business Needs Analysis
- Performance Monitoring
- Strategic Planning
- Multitasking Abilities
- Teamwork and Collaboration
- Training Program Development
Timeline
Senior Corporate Trainer
Western Dental Services Inc.
12.2015 - Current
Project Specialist, Training
Western Dental Services Inc.
04.2015 - 12.2015
Business/Operations Manager
Western Dental Services Inc.
06.2012 - 04.2015
Operations Manager
Party City, Inc
07.2011 - 06.2012
Director of Restaurant Operations
Squat And Gobble Cafe
01.2002 - 03.2011
MBA -
Golden Gate University
Bachelor of Arts in Business Management -
Golden Gate University
Associates Degree in Business Administration - Marketing
Skyline College
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