Nest Kovacic

In 2005, I was in High School when the company first opened (I was part owner with my Father). In the morning before school I would contact brokers to get loads for the drivers and also help with directions to ensure that loads were delivered on time. In Oct of 2009 for my 21st birthday (as a gift) I received the other 50% of the company and bought out the trucks and trailers which lead me to continue to run the business independently. I incorporated many new additional responsibilities which included more customer service, tax paperwork, locating parts and calling around to different repair shops to find the best price for each part, doing services on the trucks and trailers, as well as making sure the trucks were running properly. While servicing the trucks and trailers I had to constantly be on the phone with part stores to ensure I received the correct part. I also had to multitask when complications on and off the road occurred: ie: trucks breaking down, accidents, detours, problems with freight, finding tow trucks or on the road repairs when trucks were out of state (several times getting in the service truck and driving out of state to repair trucks that were on the road). I've also loaded and unloaded cargo for receiving, dispatching, and staging of freight.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Completed daily side work and opening and closing duties.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Serving the customers through assessing needs and recommending products and services.
• Built strong relationships with customers to make them feel welcome and in good hands by knowing the knowledge of parts and services and being able to explain to them what needs to be done and why.
• Worked flexible hours including weekends.
• Operating as a motivated sales individual.
• Building customer satisfaction and loyalty.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Maintained a clean work area as well as making sure all the equipment was cleaned properly and up to food and safety guidelines.
• Established product knowledge, suggestive selling and product sampling to assist with customer questions/requests.
• Filled and rotated products for the display cases.