Ernesto Berumen
Parts Specialist
HOUSTON,United States
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 2-years background maintaining customer satisfaction and contributing to company success goals. Well-coordinated Parts Specialist possessing extensive knowledge of 15 different equipment parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
12
12
years of professional experience
Work History
Heavy Equipment Parts Specialist
Romco Heavy Equipment
Houston, TX
05.2021 - 06.2024
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Electrical Apprentice
Prism Electric
Houston, Tx
11.2020 - 02.2021
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Optimized work readiness with organized tools and spaces.
- Followed strict schedules to install and test 120/208 and 247/600 volt systems.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Inspected electrical systems, equipment and components to identify hazards and defects.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Terminated wiring and connected circuits with correct techniques.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Troubleshot and repaired malfunctioning systems and components.
Parts Counter Specialist
Honda of Spring
Houston, TX
03.2012 - 07.2019
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Oversaw team of 6 employees.
- Ordered parts for customers, repair shops and service department for use in automotive and paint equipment.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
Automotive Mechanic
John Eagle Honda Of Houston
Houston, Tx
02.2014 - 12.2017
- Test drove vehicles to determine problems and test repairs.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Changed vehicle oil and replaced filter.
- Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Consulted manuals, technical documentation, and repair tree charts for further information prior to conducting fixes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested equipment to locate worn and damaged parts.
- Assessed vehicle maintenance status and completed needed service.
- Performed emissions tests according to standard procedures.
- Read and followed technical documentation to complete accurate repairs.
Education
Some College (No Degree) -
Houston Community College
Houston, TXHigh School Diploma -
John H Reagan High School
HoustonSkills
- Bilingual – Fluent in both English and Spanish
- Exceptional customer service skills
- Good communication skills verbal and written
- Ability to respond to customers in a timely and
effective manner - Ability to meet deadlines and manage stress
effectively in high-pressure situations - Ability to adapt to any condition to ensure the project
is completed - Excellent critical thinking, problem-solving, and
decision-making skills - Strong interpersonal skills and ability to work well with a
wide range of people - MS Office installation and troubleshooting
- Experience in Windows XP, 7, 8 and 10 and Mac OS
- Vehicle operations knowledge
- Staff Training
- Goal Setting
- Inventory coordination
- Parts ordering and management
- Business Development
- Sales coaching
- Customer relationship development
- Purchasing oversight
- Improving customer satisfaction
- Supply orders
- Verbal and written communication
Timeline
Heavy Equipment Parts Specialist
Romco Heavy Equipment
05.2021 - 06.2024
Electrical Apprentice
Prism Electric
11.2020 - 02.2021
Automotive Mechanic
John Eagle Honda Of Houston
02.2014 - 12.2017
Parts Counter Specialist
Honda of Spring
03.2012 - 07.2019
Some College (No Degree) -
Houston Community College
High School Diploma -
John H Reagan High School
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