Nestor Balandran
Nogales,United States
Summary
Knowledge:
• A call center environment.
• Medicare and Medicaid Programs.
• State and Federal rules and statutes.
• ALTCS, SSI MAO, Medicare Savings, KidsCare, Speciality Medicaid, and the FTW financial eligibility policies and procedures.
• Budget calculations used to determine eligibility.
• Community resources.
• Arizona Management System (AMS).
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
21
21
years of professional experience
Work History
Eligibility Interviewer
Department of Economic Security
Nogales, United States
01.2016 - Current
- Company Overview: Family Assistance Administration
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits
- Computer programs/systems utilized by FAA for eligibility determinations such as AZTECS, HEAPlus, OnBase, etc
- Federal regulations governing SNAP, TANF, and Medicare programs
- Keep records of assigned cases, and prepare required reports
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
- Answer applicants' questions about benefits and claim procedures
- Interview and investigate applicants for public assistance to gather information pertinent to their applications
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance
- Check with employers or other references to verify answers and obtain further information
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps
- Schedule benefits claimants for adjudication interviews to address questions of eligibility
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures
- Investigate claimants for the possibility of fraud or abuse
- Monitor the payments of benefits throughout the duration of a claim
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations
- Provide social workers with pertinent information gathered during applicant interview
- Family Assistance Administration
- Supervisor: Miranda MIranda 520-377-5936
Grape Inspector
U.S. Department of Agriculture
Nogales, United States
04.2015 - 06.2015
- Inspecting grapes for certification of soluble solids
- Issue certificates of inspection and/or compliance agreements for each lot inspected
- Operate and maintain sampling equipment
- Maintain written records of the work performed
- Assist staff as needed
- Perform other related duties as assigned
- Supervisor: LUIS DE LA OSSA/ PUIG LUIS 520-281-0783
Assistant Bookkeeper, Administrative
Martinez Customs Agency
Nogales, United States
09.2013 - 03.2015
- Perform accounting and clerical functions to support supervisors
- Research, track, and resolve accounting problems
- Compile and sort invoices and checks
- Issue checks for accounts payable
- Record business transactions and key daily worksheets to the general ledger system
- Record charges and refunds
- Support accounting personnel
- Input type vouchers, invoices, checks, account statements, reports, and other records
- Provide front desk customer service
- File and tally deposits
- Work with adding machines, calculators, databases and bank accounts
- Match invoices to work orders
- Process bills for payment
- Open mail and match payments to invoices
- Arrange for money to be delivered to bank
- Utilize computer systems to run databases, pay bills and order supplies
- Contact individuals with delinquent accounts
- Ensure customers accept payments or refunds
- Peachtree and QuickBooks for 10 years
- Microsoft Office for 12 Years
- (EXCEL, WORD, POWERPOINT.)
- Supervisor: Angel Cortez 520-761-1266
Rural Carrier Associate
USPS
Rio Rico, United States
06.2013 - 09.2013
- Delivering mail on time to the correct customers manage time wisely and map out my route to avoid retracing delivery paths
- Keeping detailed records of attempted and missed deliveries
- Obtaining signatures for certified, Registered and delivery confirmations
- Supervisor: Donna B
- (520-281-7223)
Trouble shooting, Bookkeeper, Computer Tec.
Nogales Property Management
Nogales, United States
03.2004 - 06.2013
- Organized and implemented group activities in an efficient manner
- Scheduled projects and assure toward successful results in a timely manner
- Prepared reports and created documents using MS Word and MS Office
- Located desired information using the internet
- Trained co-workers with programs and software
- Make professional labels signage
- Purchase supplies and equipment as authorized by management
- Monitor office supply levels and reorder as necessary
- Tag and monitor fixed assets
- Pay supplier invoices in a timely manner
- Take all reasonable discounts on supplier invoices
- Pay any debt as it comes due for payment
- Monitor debt levels and compliance with debt covenants
- Issue invoices to customers
- Collect sales taxes from customers and remit them to the government
- Ensure that receivables are collected promptly
- Record cash receipts and make bank deposits
- Computer Technician: Updating ram and bios expand boss and motherboards, installing hard drives and power supplies, installing & maintaining windows, Lynux, networking and internet, phone system, including various software, Wi-Fi, wireless systems
- General Manager: Frances Balbuena (520-281-4444)
Education
Certificate - CNA Program
Pima College
Tucson, AZ, United States02.2005
GED -
Milby HIGH
Houston, TX06.1997
High school diploma -
Cetis 128
Nogales, Mexico06.1997
Skills
Skills: Written and verbal communication
Conducting research
Investigative interviewing techniques
Two-way interaction and exchange of information with customers, either face-to-face or over the phone
Interpersonal relationships
Problem-solving and decision-making
Manage multiple tasks in a caseload
Self-prioritize job functions as needed
Mathematical calculations
Phone etiquette
References
- Frances Balbuena, General Manager, Nogales Properties, 520-281-4444
- Judy Bennet, Bookkeeper, Windemere, 520-249-7968
- Josie Tanori, Warehouse Logistics, 520-980-2284
Workethic
I am a very hard and reliable worker. I always give my employer a performance of 110 percent for all assignments.
Phone
520-313-0957, 06:30 AM, 05:00 PM
Languages
English
Professional
Spanish
Professional
Accomplishments
- employer of the mont 12/2023
Timeline
Eligibility Interviewer
Department of Economic Security
01.2016 - Current
Grape Inspector
U.S. Department of Agriculture
04.2015 - 06.2015
Assistant Bookkeeper, Administrative
Martinez Customs Agency
09.2013 - 03.2015
Rural Carrier Associate
USPS
06.2013 - 09.2013
Trouble shooting, Bookkeeper, Computer Tec.
Nogales Property Management
03.2004 - 06.2013
Certificate - CNA Program
Pima College
GED -
Milby HIGH
High school diploma -
Cetis 128
Similar Profiles
Essence YancyEssence Yancy
Eligibility Interviewer at Department of Economic SecurityEligibility Interviewer at Department of Economic Security
Cynthia FordCynthia Ford
Project Manager at State of Arizona Department of Economic SecurityProject Manager at State of Arizona Department of Economic Security
Luis OrozcoLuis Orozco
Disabled Veterans Outreach Program Specialist at Arizona Department of Economic SecurityDisabled Veterans Outreach Program Specialist at Arizona Department of Economic Security
Kris Miller deDiegoKris Miller deDiego
Customer Service Specialist at Arizona Department of Economic SecurityCustomer Service Specialist at Arizona Department of Economic Security
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group