Summary
Overview
Work History
Education
Skills
Language
Timeline
CustomerServiceRepresentative
NESTOR CACABILOS

NESTOR CACABILOS

Springfield,USA

Summary

More than 19 years of work experiences in prestigious companies that is engage in Customer Services, Petrochemical, Fertilizer and Motor Dealer Company. Gained a professional experience as Preferred Customer Associates, Sr. Admin Assistant, (Production Data Analyst, Contract Administrator), Executive Secretary and Credit Counselor. With Excellent communication skills. Strong team work ethics. Dedicated, motivated and experienced in documents control, materials control (computerized and manual control systems), logistics and expediting. Wide range of experience in all aspects of business correspondence, documentation standard operating procedure, procurement and handling purchase requisitions, receiving, storage and issuance. Knowledge in System Applications and Products (SAP) with executive roles.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Nexrep (IC)
12.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for registration, services, and company information.

Preferred Customer Associates (Customer Representative)

Alorica Incorporated
10.2022 - 12.2023
  • Company Overview: Client UPS - United State of America
  • Customer Service Representative back office and voice supporting enterprise in UPS USA clients. Main roles are to track the packages and give status to the clients and filling lost package claim if needed.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Sr. Admin Assistant (Contract Admin / Production Data Analyst)

SADARA Chemical Company
12.2014 - 05.2022
  • Responsible in communicating with all department employees pertaining to memos or announcement which communicated by Sadara Public Relation or other concern department. Arrange meeting for Managers and my colleagues to ensure the smooth flow of business. Perform OEM and SAP transactions to make appropriate production and consumption posting corrections. Monitoring daily production and updating of the Dow Asset Utilization (AU) based on IP21 production. Maintains Bills of Materials and Routing data in SAP and determines appropriate changes. Performs SAP transactions to update data as required. Works as Contract Administrator and Department Contract Owner, initiate contract through SAP (ARIBA and Sourcing Buisdev).

Executive Secretary

ALBAYRONI - SABIC Affiliates
10.2008 - 09.2014
  • Company Overview: Sponsor: Allied Arabian Maintenance & Trade Company
  • Prepare and arrange General Manager In-Kingdom (IK) or Out-of-Kingdom (OOK) appointments/meetings/training, minutes of meeting, board memorandum, management reports and presentations including company Board of Directors requirements. Arranging business trips for GM and processing visa, booking flight ticket, hotel, and vehicle; also creating SSRS, PRs and SES through SAP for Technical Services & Maintenance Division. To work and support in all department as helping hand and follow up Senior Managers/Managers weekly report, monthly progress report and Employee Performance Incentives Compensation (EPIC), etc. Organizes proper filing of all Quality reports, forms, work instructions, internal & external procedures, operative procedures, flowcharts, and outgoing documents.

Credit Counselor (Document Controller)

MOTORTRADE Nationwide Corporation
04.2003 - 09.2008
  • Conduct customer orientation about product quality and services. Conduct credit evaluation and investigation (if needed) and make sure that customer have good character and capacity to pay. To make sure that customer will be knowledgeable pertaining to contract agreement. Follow up reports, update of sales, documents and circulates the memorandum to all designated branches. Ensure the safekeeping of all branch business documents has a softcopy and hardcopy in Regional office. Follow up report & documents for the compliance of given report to update the record based on sales reported to Head office.

Education

Bachelor of Science and Business Administration - Management

New Era University (NEU)
01.2001

Secondary (High School) - undefined

Bayambang National High School
01.1997

Skills

  • Production Data Analyst (Oil & Petrochemical Plant)
  • SAP Role (ME51N, ME21N, ML81N etc)
  • Admin/Clerical/Technical
  • Computer Literate (Microsoft Office, Photoshop & other office apps)
  • Procurement & Contract work process
  • Can drive vehicle with USA, Philippines, & KSA driver license

Language

English
Tagalog
Arabic

Timeline

Customer Service Representative

Nexrep (IC)
12.2024 - 05.2025

Preferred Customer Associates (Customer Representative)

Alorica Incorporated
10.2022 - 12.2023

Sr. Admin Assistant (Contract Admin / Production Data Analyst)

SADARA Chemical Company
12.2014 - 05.2022

Executive Secretary

ALBAYRONI - SABIC Affiliates
10.2008 - 09.2014

Credit Counselor (Document Controller)

MOTORTRADE Nationwide Corporation
04.2003 - 09.2008

Secondary (High School) - undefined

Bayambang National High School

Bachelor of Science and Business Administration - Management

New Era University (NEU)

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