Hi, I’m
Nestor Camarillo
College Point,USA
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dedicated and bilingual professional with over 20 years of experience in restaurant management, patient food service, and team supervision. Proven ability to deliver exceptional customer service, manage daily operations, lead staff, and maintain high food safety standards in both hospitality and healthcare food environments. Skilled in driving performance and efficiency, flexible hard worker ready to learn and contribute to team success.
Overview
25
years of professional experience
1
Certificate
Work History
New York Presbyterian Queens ( Sodexo )
Patient Service Manager II
06.2024 - Current
Job overview
- Global leader in quality of life services.
- Supervised a team of over 140 union employees in a 535-bed hospital.
- Lead all aspects of patient dining services, ensuring timely, high-quality meal delivery that aligns with healthcare standards.
- Implement operational strategies to improve efficiency, labor utilization, and patient satisfaction.
- Collaborate with interdisciplinary teams to support patient-centered care.
- Sodexo is a global leader in quality of life services, providing integrated facilities management and food services.
Lenox Hill Hospital ( Sodexo )
Patient Service Manager II
09.2022 - 06.2024
Job overview
- Company Overview: Sodexo is a global leader in quality of life services, providing integrated facilities management and food services.
- Managed hospital kitchen services to guarantee prompt and satisfactory patient meals.
- Supervised and directed food service staff to maintain quality and efficiency.
- Maintained adherence to food safety regulations and hospital standards.
- Sodexo is a global leader in quality of life services, providing integrated facilities management and food services.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Cabana Restaurant
Restaurant Manager
06.2011 - 09.2022
Job overview
- Cabana Restaurant features a lively ambiance and a wide range of menu options.
- Managed operations at various sites such as Forest Hills, Seaport, and Midtown.
- Managed scheduling, hiring, training, and supervision of front-of-house staff.
- Maintained cost controls, inventory, and compliance with health and safety standards.
- Cabana Restaurant is a dining establishment known for its vibrant atmosphere and diverse menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Cabana Seaport
Assistant Manager
05.2008 - 06.2011
Job overview
- Company Overview: Cabana Seaport is a location of Cabana Restaurant, offering a lively dining experience.
- Supervised floor staff and assigned duties to optimize restaurant service.
- Oversaw inventory and liquor control and ensured proper opening and closing procedures.
- Cabana Seaport is a location of Cabana Restaurant, offering a lively dining experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cabana Midtown
Assistant Manager
09.2005 - 05.2008
Job overview
- Company Overview: Cabana Midtown is a location of Cabana Restaurant, known for its vibrant dining atmosphere.
- Maintained restaurant costs and managed budgets.
- Executed restaurant opening/closing duties and managed cash deposits.
- Cabana Midtown is a location of Cabana Restaurant, known for its vibrant dining atmosphere.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enhanced team productivity by streamlining operational processes.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
Cabana Seaport
Server
05.2000 - 09.2005
Job overview
- Company Overview: Cabana Seaport is a location of Cabana Restaurant, providing a high-volume dining experience.
- Delivered professional and friendly service in a high-volume environment.
- Promoted menu specials and maintained health standards during food handling.
- Cabana Seaport is a location of Cabana Restaurant, providing a high-volume dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Queens CollegeFlushing, NY
Academic Program from ESL
07.2006
Alejandro FuenmayorMaracaibo Venezuela
High School Diploma
01.1990
Skills
- Restaurant Operations
- Food Safety
- Customer Service
- POS Systems
- Inventory Control
- Training & Development
- Patient Dining Experience
- Kitchen Management
- Microsoft Word
- Patient care
- Staff training
- Time management
- Strong leadership
- Team management
- Employee supervision
- Excellent communication
- Staff management
Certification
- NYC Food Handler Certificate, 2006-Present
- Certificate of Completion - WAV Disability Awareness Passenger Assistance, 2015-Present
- TLC Driver License English Exam, 2016-Present
- Zero Harm Mindset Leadership Workshop, Certificate 04/24/25
- Food Handler Training Course, certificate 09/20/22, 09/19/25, #0975 ANIAB ANSI NATIONAL ACCREDITED BOARD
- Sodexo Labor Relations and the Law, certificate 12/01/22
- Sodexo Safety Walks, Certificate 02/08/22
- Sudden Cardiac Arrest Training, Certificate 09/17/15
Additional Information
Bilingual (Spanish English), Excellent customer service and communication skills, Goal-oriented and results-driven, Experience with POS and restaurant software, Proven ability to lead diverse teams and deliver quality service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
English
Timeline
Patient Service Manager II
New York Presbyterian Queens ( Sodexo )
06.2024 - Current
Patient Service Manager II
Lenox Hill Hospital ( Sodexo )
09.2022 - 06.2024
Restaurant Manager
Cabana Restaurant
06.2011 - 09.2022
Assistant Manager
Cabana Seaport
05.2008 - 06.2011
Assistant Manager
Cabana Midtown
09.2005 - 05.2008
Server
Cabana Seaport
05.2000 - 09.2005
Queens College
Academic Program from ESL
Alejandro Fuenmayor
High School Diploma
Education Summary
High School Diploma, 1990
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