Nestor E. Nadal
Fort Lauderdale,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Two Guys Top 2 Bottom Cleaning LLC
10.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Visually inspected area for overlooked aspects.
- Removed trash, debris and other waste materials from premises.
- Developed and maintained courteous and effective working relationships.
Customer Service, Dog Groomer, Stocker
Le Petit Pouch
03.2024 - 08.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Hospitalized, Disability
09.2022 - 02.2024
Pet Groomer
Petsmart
08.2021 - 08.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Handled difficult situations with distressed pets professionally and compassionately, reassuring both animals and their owners effectively.
Subcontracted Delivery Driver For FEDEX
DDR Trucking
09.2020 - 07.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Payless Shoe Source
10.2019 - 09.2020
- Customer Service
- Employee Scheduling making deposits and handling large amounts of money
- Stocking and Organizing store as well as cleaning
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Manager
Wilton’s Manor Doggie Daycare
02.2017 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Customer Service Representative
Encore Interiors
01.2011 - 12.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Business Management
University Catholica Guayama
Guayama, Puerto Rico01.2000
High School Diploma -
Jamie A. Collazo Del Rio
01.1997
Skills
- Bilingual
- Fluent in English
- Fluent in Spanish
- Verbal skills
- Customer service skills
- Excel
- Word
- Office
- PowerPoint
- Outlook
- Internet
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Dependable and Responsible
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Problem Resolution
Languages
Spanish
Full Professional
Timeline
Two Guys Top 2 Bottom Cleaning LLC
10.2024 - Current
Customer Service, Dog Groomer, Stocker
Le Petit Pouch
03.2024 - 08.2024
Hospitalized, Disability
09.2022 - 02.2024
Pet Groomer
Petsmart
08.2021 - 08.2022
Subcontracted Delivery Driver For FEDEX
DDR Trucking
09.2020 - 07.2021
Assistant Manager
Payless Shoe Source
10.2019 - 09.2020
Assistant Manager
Wilton’s Manor Doggie Daycare
02.2017 - 10.2019
Customer Service Representative
Encore Interiors
01.2011 - 12.2017
High School Diploma -
Jamie A. Collazo Del Rio
No Degree - Business Management
University Catholica Guayama
Similar Profiles
Madelyn AlexanderMadelyn Alexander
Business Owner at Top 2 Bottom Deep Cleaning Services,LLCBusiness Owner at Top 2 Bottom Deep Cleaning Services,LLC
Logan RoseLogan Rose
Cleaning Crew Member at Two Guys Top 2 BottomCleaning Crew Member at Two Guys Top 2 Bottom
Roza MEGRARoza MEGRA
Housekeeper at Top 2 Bottom CleaningHousekeeper at Top 2 Bottom Cleaning