Nestor Flores
Manassas,VA
Summary
Driven Assistant Manager with a proven track record at Megamart, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and money handling, fostering team motivation and superior customer relations. Achieved significant improvements in service quality and operational efficiency, demonstrating a keen understanding of product and service knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Megamart
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Finance
UCA
NicaraguaSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
Certification
CISCO NETWORKING CERTIFICATION
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Megamart
06.2022 - Current
No Degree - Finance
UCA
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