Nestor Franceschi
Saint Petersburg,USA
Summary
Dynamic and detail-oriented professional with extensive experience, dedicated hospitality professional, excelling in coffee brewing and customer service. Proven ability to enhance guest experiences through effective communication and teamwork, supporting smooth service flow during large events, while managing POS transactions with precision. Recognized for delivering exceptional service during high-profile events and maintaining cleanliness standards.
Overview
8
8
years of professional experience
Work History
Coffee Shop Attendant
The Vinoy Resort and Golf Club
Saint Petersburg, FL
04.2023 - Current
- Expertly prepare high-quality coffee beverages with attention to guest preferences and presentation.
- Support multiple departments to maintain seamless service during busy periods.
- Manage POS transactions accurately while providing attentive customer service.
Dining Room Attendant
Hollander Hotel
Saint Petersburg, FL
01.2021 - 12.2024
- Delivered excellent table service during a variety of events including weddings and poolside functions.
- Trained new servers in service standards and guest interaction.
- Ensured all guest requests were handled promptly and professionally to enhance the overall experience.
Banquet Server
The Alexander Hotel
Indianapolis, IN
01.2018 - 12.2021
- Led banquet setups and service for formal events, including weddings and corporate functions hosting up to 500 guests.
- Collaborated closely with event planners and culinary teams to deliver flawless service.
- Assisted in managing high-profile holiday events, ensuring service met high standards.
Education
High School Diploma -
Instituto Juan XXIII
Venezuela07-2015
Skills
Coffee brewing and espresso preparation
- Customer service and order management
- Menu knowledge and design
- POS system proficiency and management
- Effective communication and conflict mediation
- Team collaboration and support
- Problem solving and performance improvement
- Attention to detail and quality control
- Adaptability and reliability
- Cross-selling and product upselling
- Cleanliness standards and personal hygiene
- Inventory management and workflow management
- Beverage preparation and food running
- Physical stamina and plate carrying techniques
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Coffee Shop Attendant
The Vinoy Resort and Golf Club
04.2023 - Current
Dining Room Attendant
Hollander Hotel
01.2021 - 12.2024
Banquet Server
The Alexander Hotel
01.2018 - 12.2021
High School Diploma -
Instituto Juan XXIII
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