NESTOR GARCIA-AGUILAR
Santa Clarita,CA
Summary
Cheerful Major Account Executive with background offering one-on-one attention to customer accounts. Talented at communicating with clients to promote company services and drive sales. Focused on maintaining upbeat attitude and quickly resolving problems to boost customer retention.
Overview
23
23
years of professional experience
Work History
Major Account Executive
T-Mobile
01.2024 - Current
- Set meetings and managed obligations to achieve established goals and commitments.
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Closed complex sales with transaction value of $70,000.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Built mutually beneficial partnerships with industry and resale partners to enhance overall service and value to clients.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Consulted customers leveraging knowledge of networking solutions, network routers and switches and data center management.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed accounts to retain existing relationships and grow share of business.
Account Executive
T-Mobile
06.2021 - 12.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Trained clients on product features and updates to secure buy-in.
- Serviced accounts and proposed new products and services to maximize revenue.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Executed successful sales strategies to convert leads into customers.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Prepared additional quotes for current clients to upsell products and services.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Attended networking events to build relationships and identify sales opportunities.
- Managed sales cycle to maintain solid customer base.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Collaborated with internal teams to develop account strategy.
Dedicated Business Expert
T-Mobile
10.2020 - 06.2021
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Mobile Expert
T-Mobile
09.2019 - 10.2020
- Performed in-store product demonstrations at assigned events.
- Maintained sound knowledge of company product suites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales
Sprint
11.2017 - 09.2019
- Surpassed monthly sales goals through innovative sales techniques.
- Developed sales strategy to meet established sales objectives.
- Helped sales team complete sales and finalize process.
Store Manager
Sprint/Wireless Evolution-Cellcom
03.2016 - 11.2016
- Completing monthly sales quota.Assisting customers with customer service
- Completing monthly accessory quota
- Completing monthly Activation fee quota
- Closing store with basic procedure's, In charge of store financials, Checking inventory ordering Merchandise for store location
- Completing daily goals
- Ready Now (personalizing equipment, data transfers etc.)
- Hitting sps Goal Making sure our CSATS is above 80%, plus completing our daily collateral
- Training New Hires Leading the Team Success.
Internet Director
Nissan San Bernardino/Nissan Antelope Valley
09.2010 - 09.2015
- Completing daily goals
- Completing monthly sales quota
- Development of sales team
- Inventory of vehicle stock
- Marketing for online advertising
- Prospecting B2B
- Call backs.
Hi-Tech Manager
Guitar Center
01.2007 - 01.2010
- Completing daily goals
- Inventory
- Hitting commission, Greeting in a proper and respectful manner towards customers with an appropriate & professional approach.
- Training new hires
- Doing call backs in pursuit of previous customers for sales
- Conducting the best excellent customer care.
Journeyman/Water Proofer
Seacore Industrial
03.2001 - 11.2006
- Completing daily Task
- Tear off demolition
- Maintaining quality control
- General waterproofing
- Maintaining Supplies
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03.2026
GED -
Fontana Adult School
Fontana, CA01.2016
Skills
- Self-motivated, initiative, high level of energy
- Tolerant and flexible to different situations
- Decision making, critical thinking, organizing and planning
- Verbal communication skills
- Good filing and organizing skills
- Experienced with training new employees
- Experienced in quality control
- Knowledge in all wireless products
- Experienced in tech support for devices
- Partnership Development
- Contract Negotiation
- Strategic Planning
- Price Structuring
- Consultations
- Meeting Management
- Key relationship development
- Pipeline Maintenance
- Sales contracts and agreements
- Resale partnerships
- Issue Resolution
- Territory Management
- Cold Calling
- Presentations and Public Speaking
- Lead Generation
- Strategic account development
- Market intelligence
- Client Base Retention
- Interdepartmental Collaboration
- Sales Quota Management
- Lead Identification and Generation
- Document Management
- Rapport and relationship building
- Salesforce Software
- Systems and software expertise
- Analytical problem solver
- B to B sales
Accomplishments
Able to meet all KPI metrics month in month out winning triple crown awards for exceeding over 150% in overall performance for past 2 years in SMB market. Circle of Champions winner for exceeding 200% KPI metric for yearly performance. Able to rise from consumer group to SMB market within a short time frame.
Languages
Spanish
Native or Bilingual
Timeline
Major Account Executive
T-Mobile
01.2024 - Current
Account Executive
T-Mobile
06.2021 - 12.2023
Dedicated Business Expert
T-Mobile
10.2020 - 06.2021
Mobile Expert
T-Mobile
09.2019 - 10.2020
Sales
Sprint
11.2017 - 09.2019
Store Manager
Sprint/Wireless Evolution-Cellcom
03.2016 - 11.2016
Internet Director
Nissan San Bernardino/Nissan Antelope Valley
09.2010 - 09.2015
Hi-Tech Manager
Guitar Center
01.2007 - 01.2010
Journeyman/Water Proofer
Seacore Industrial
03.2001 - 11.2006
Bachelor of Science - Business Administration And Management
University of Phoenix
GED -
Fontana Adult School
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