Nestor Olivas
Temecula,CA
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, I leveraged strategic planning and exceptional customer service at Mc Lane Foodservice Inc to streamline delivery processes and foster strong client relationships. Fluent in Spanish, English, and Italian,
leadership and problem-solving , underscoring commitment to achieving and exceeding business goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Driver Specialist III
Mc Lane Foodservice Inc
05.2004 - Current
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Reduced delivery times through effective route planning and navigation skills.
- Managed time effectively during busy periods to prioritize deliveries based on ontime schedule , leading to satisfied customers.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
- Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
- Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
- Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
Driver Specialist
Sygma Network
03.2003 - 05.2004
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
Bobtail Driver
Sunrise Produce
07.2001 - 03.2003
- Handled unexpected situations with composure, adapting quickly to maintain schedule commitments.
- Ensured compliance with Department of Transportation regulations, contributing to a safe work environment.
- Enhanced customer satisfaction through timely deliveries and professional interactions.
- Effectively managed paperwork associated with cargo transport resulting in organized documentation.
- Improved delivery efficiency by planning optimal routes and adhering to schedules.
- Assisted in loading and unloading cargo, ensuring proper handling procedures were followed at all times.
- Developed strong relationships with clients while providing reliable delivery services consistently.
Store Owner
Emmanuel SRL
01.1997 - 01.2001
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Increased sales by 10% with special displays and promotions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Implemented loss prevention measures to minimize shrinkage and protect store assets from theft or damage.
- Evaluated employee performance regularly, providing constructive feedback aimed at professional development and success in their roles.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Researched target market to discover customer needs and analyze competitor trends.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Economics Science
Universidad Inca Garcilazo De La Vega
Lima Peru Some College (No Degree) - Bussines Administration
University of Maryland - Baltimore County
Baltimore, MDMBA - Supply Chain Management
Massachusetts Institute of Technology
Cambridge, MA12.2025
High School Diploma -
Coronel Alfredo Bonifaz
Lima - Peru 12.1990
Skills
- Time Management
- Customer Service
- Relationship Building
- Traffic Law Observation
- Accident Prevention
- Safety Protocols
- Safety Management
- Schedule Management
- Vehicle Maintenance
- Business Management
- I speak , write ,Spanish , English ,Italian very fluently
- Database Management
- Teamwork and Collaboration
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Workplace Safety
- Excellent Communication
- Reliability
- Organizational Skills
- Team Leadership
- Incident Investigation
- Self Motivation
- Coaching and Mentoring
- Analytical Thinking
- Goal Setting
- Professionalism
- Organizational Skills
- Team Leadership
- Incident Investigation
- Self Motivation
- Coaching and Mentoring
- Analytical Thinking
- Goal Setting
Timeline
Driver Specialist III
Mc Lane Foodservice Inc
05.2004 - Current
Driver Specialist
Sygma Network
03.2003 - 05.2004
Bobtail Driver
Sunrise Produce
07.2001 - 03.2003
Store Owner
Emmanuel SRL
01.1997 - 01.2001
No Degree - Economics Science
Universidad Inca Garcilazo De La Vega
Some College (No Degree) - Bussines Administration
University of Maryland - Baltimore County
MBA - Supply Chain Management
Massachusetts Institute of Technology
High School Diploma -
Coronel Alfredo Bonifaz
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