Nestor Rivas
Costa Mesa,California
Summary
I am a dedicated and versatile professional with extensive experience in customer service, operations management, and sales administration. My career has been marked by a commitment to enhancing guest experiences, optimizing operational efficiency, and fostering team collaboration. I am adept at adapting to dynamic environments and leveraging my skills in problem-solving, communication, and innovation to drive success. My passion for delivering exceptional service and my ability to engage effectively with diverse teams and clients have been the cornerstones of my professional journey.
Overview
10
10
years of professional experience
Work History
Sales Administrator
UCI INC
08.2024 - 09.2024
- In my role as a Sales Administrator, I supported the sales team by managing order processing, maintaining customer records, and coordinating communication between clients, suppliers, and internal departments.
- I handled administrative tasks such as preparing quotes, tracking sales performance, and ensuring smooth daily operations.
- My contributions to sales reports, proposals, and marketing efforts enhanced overall business efficiency and customer satisfaction in a fast-paced, collaborative environment.
Attractions Operator
The Walt Disney Company
09.2021 - 06.2024
- As an Attractions Operator, I would manage the daily operations of high-traffic attractions, ensuring both guest satisfaction and safety.
- I have successfully collaborated with cross-functional teams to implement efficiency improvements, leading to a 15% reduction in wait times during peak periods.
- My responsibilities include training and mentoring new cast members, which has contributed to a 20% increase in team productivity and engagement.
- I also played a pivotal role in piloting a new digital queue management system, enhancing guest satisfaction scores by 10%.
Hotel Front Desk Agent
Soboba Casino
02.2019 - 02.2020
- At Soboba Casino, I consistently delivered exceptional guest services, which significantly increased positive customer feedback scores.
- I efficiently managed high-volume check-ins and check-outs, enhancing the overall guest experience.
- My ability to solve problems effectively and foster a welcoming atmosphere was recognized by management, contributing to a cohesive and friendly environment for both guests and team members.
- Resolved service-related problems and documented actions in system.
Retail Sales Associate
The Walt Disney Company
04.2014 - 06.2019
- As a Retail Sales Associate, I enhanced the customer experience through personalized service and in-depth product knowledge, consistently exceeding monthly sales targets.
- I implemented creative merchandising strategies and built meaningful connections with guests, earning multiple commendations for exceptional customer service.
- Additionally, I played a key role in training new team members, ensuring they upheld the high standards of the Disney brand.
Skills
- Proficient in safety protocols
- Creative problem-solving
- Strong public speaking skills
- Strong presentation skills
- Skilled in multitasking
- Computer literate
- Proficiency in various applications
- Dedicated to customer service
- Empathetic
- Experienced in team collaboration
- Strong interpersonal skills
- Efficient problem-solving abilities
Timeline
Sales Administrator
UCI INC
08.2024 - 09.2024
Attractions Operator
The Walt Disney Company
09.2021 - 06.2024
Hotel Front Desk Agent
Soboba Casino
02.2019 - 02.2020
Retail Sales Associate
The Walt Disney Company
04.2014 - 06.2019
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