Nestor Rodriguez
224 S Carondelet St Los Angeles,CA
Summary
Experienced with providing top-notch customer service in fast-paced food service environments. Utilizes excellent communication and interpersonal skills to engage with customers effectively. Knowledge of food safety protocols and cash handling, ensuring efficient and safe operations.
Overview
27
27
years of professional experience
Work History
Food Stand Attendant
Universal Studios Hollywood
05.2023 - Current
- Provided exceptional customer service to enhance guest experiences at food stands.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of food preparation areas according to safety standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Implemented improved workflows that reduced wait times during peak hours for guests.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Efficiently managed cash transactions, maintaining accurate records and balancing the cash register daily.
- Developed rapport with customers through engaging conversations, fostering a welcoming atmosphere at the food stand.
- Maintained updated knowledge of current industry trends in foodservice operations to ensure continued relevancy within a competitive market.
- Maintained a clean and safe work environment, ensuring adherence to food safety regulations and best practices.
- Contributed to positive team dynamic by supporting coworkers in completing tasks during high-volume periods.
- Assisted with guest complaints via early intervention and notified manager on duty immediately.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Crew Member
McDonald's
06.2017 - 05.2023
- Delivered exceptional customer service in high-pressure environments, ensuring positive dining experiences.
- Operated kitchen equipment and maintained food safety standards to uphold quality control.
- Collaborated with team members to streamline service processes and improve order accuracy.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Retail Sales Associate
Universal Studios Hollywood
11.2022 - 04.2023
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Developed visual merchandising displays to attract customers and drive sales growth.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Seasonal Worker
Glendale Community College Book Store
08.2021 - 09.2021
- Managed inventory levels to ensure product availability during peak seasons.
- Assisted customers with purchases, providing exceptional service and product knowledge.
- Organized merchandise displays to enhance visibility and drive sales.
- Processed transactions accurately using point-of-sale systems to streamline checkout experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
After-School Care Provider
Hector Rodriguez
08.1998 - 07.2008
- Supervised daily activities, ensuring safety and engagement for all children in care.
- Developed and implemented age-appropriate educational programs that promote social skills and creativity.
- Coordinated communication with parents to discuss children's progress and address any concerns.
- Monitored behavioral issues, applying conflict resolution strategies to maintain a positive atmosphere.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Boosted student engagement by organizing fun and educational activities tailored to individual interests.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
- Managed emergency situations calmly, ensuring the well-being of all children in the program.
- Maintained accurate attendance records, contributing to the efficient operation of the after-school program.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized positive reinforcement techniques to encourage good behavior.
Education
Associate of Arts - Computer And Information Systems
Los Angeles Trade Technical College
Los Angeles, CA06-2022
Skills
- Strong communication skills
- Cleanliness and hygiene
- Food safety
- Organization and planning
- Listening and comprehension
- Flexible schedule availability
- Cash handling expertise
- Team member training
- Reliable and punctual
- Cash handling
- Food handling
- Customer response
- Organized multi-tasker
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Stand Attendant
Universal Studios Hollywood
05.2023 - Current
Retail Sales Associate
Universal Studios Hollywood
11.2022 - 04.2023
Seasonal Worker
Glendale Community College Book Store
08.2021 - 09.2021
Crew Member
McDonald's
06.2017 - 05.2023
After-School Care Provider
Hector Rodriguez
08.1998 - 07.2008
Associate of Arts - Computer And Information Systems
Los Angeles Trade Technical College