Nestor Verdin
Buda
Summary
Dynamic professional with extensive experience at JW Marriott, excelling in event coordination and customer service. Proven team leader with strong problem-solving skills, adept at enhancing guest experiences and optimizing operations. Recognized for training staff and maintaining high standards, ensuring seamless event execution and client satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Server
JW Marriott
05.2020 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Assisted in managing dining area to maintain cleanliness and organization.
- Learned menu items and daily specials to effectively communicate with guests.
- Adapted quickly to high-pressure situations during peak service hours.
- Supported onboarding of new servers by sharing knowledge of procedures.
- Maintained knowledge of health and safety regulations within restaurant operations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Event Services Manager
JW Marriott
01.2019 - 03.2020
- Coordinated event logistics, ensuring seamless execution of conferences and social gatherings.
- Managed vendor relationships, optimizing service delivery and enhancing event experiences.
- Developed detailed event timelines, improving operational efficiency and communication among teams.
- Assisted in budget management, tracking expenses to maintain financial accuracy across events.
- Trained staff on customer service standards, fostering a guest-focused environment during events.
- Implemented feedback mechanisms to enhance future event offerings based on attendee insights.
- Implemented creative solutions for venue selection, catering, and entertainment options to exceed client expectations.
- Collaborated with cross-functional teams to deliver high-quality event experiences for clients.
Insurance Agent
Aflac
03.2017 - 03.2019
- Developed client relationships through effective communication and personalized insurance solutions.
- Educated clients on policy features, benefits, and claims processes to enhance understanding and satisfaction.
- Conducted thorough needs assessments to recommend appropriate coverage options based on individual requirements.
- Collaborated with team members to streamline administrative processes, improving efficiency in operations.
- Managed client follow-ups to ensure ongoing satisfaction and address any emerging concerns promptly.
- Participated in training sessions to stay updated on industry trends and regulatory changes affecting insurance products.
Education
High School Diploma - Computer Science
Cheyenne High School
Las Vegas, NV05.2010
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system operations
- Employee training and development
Languages
Spanish
Native or Bilingual
Timeline
Lead Server
JW Marriott
05.2020 - Current
Event Services Manager
JW Marriott
01.2019 - 03.2020
Insurance Agent
Aflac
03.2017 - 03.2019
High School Diploma - Computer Science
Cheyenne High School
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