Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Relevant Software
Timeline
Generic

Nestor Villa

North Las Vegas,NV

Summary

A seasoned administrative and customer service professional with 8 years of industry experience, recognized for adaptability and versatility in delivering outstanding support to both customers and vendors. Proven ability to coach and train new team members, facilitating smooth onboarding and integration. Adept at providing comprehensive clerical and administrative assistance to colleagues. Recently earned a Bachelor's degree in Architecture from UNLV, further broadening a diverse skill set.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AR Escrow Transaction Coordinator

First Service Residential
04.2022 - Current
  • Began training in Resales & Disclosure
  • Assisted with developing position aimed to complete lender related documents in-house
  • Developed familiarity with NRS & FNMA.
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
  • Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Expedited closing times through proactive communication with agents, clients, and third-party vendors.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.

AR Transition Coordinator

First Service Residential
07.2021 - 04.2022
  • Transitioned new communities into system
  • Created new owner accounts for new communities
  • Verified owners via County Assessor’s page
  • Verified and updated accounts through Quitclaim deeds
  • Assisted with transfer of ownership in existing communities
  • Assisted with posting daily fines to owner accounts
  • Assisted with training new associates.

Customer Care Associate

First Service Residential
06.2019 - 07.2021
  • Received and placed calls from/to owners, community managers, etc
  • Received in-coming home/property related emergencies.
  • Handled on average 75 calls a day.

Office Admin

Master Built Construction
01.2019 - 06.2019
  • Responsible for receiving and processing all invoices, reviewing statements for accuracy, contacting suppliers for missing invoices, aiding project managers, answering phone calls, coordinating with suppliers, tracking inventory, and managing basic utilities.
  • Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
  • Organized new office and designed systems to maximize administrative operations.
  • Completed data input support for various office administration systems.
  • Supported office operations by performing various administrative tasks, including data entry, filing, and scheduling appointments.
  • Supported office operations by expertly handling administrative needs.
  • Performed daily administrative tasks with attention to detail, ensuring that office operations ran smoothly and efficiently.

Benefits Coordinator

American Income Life Insurance Company
09.2018 - 01.2019
  • Scheduled consultations and appointments, processed incoming communications, and answered questions regarding policies.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
  • Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.

Millwork Specialist/Designer

The Home Depot
07.2016 - 07.2018
  • Provided customer service, designed doors and windows, coordinated with vendors, and managed customer projects.
  • Contributed to business growth by generating leads through networking events and referrals from satisfied customers.
  • Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong organizational skills and dedication to customer satisfaction.
  • Conducted regular inventory audits for efficient stock management, reducing waste and optimizing resource allocation across projects.
  • Maintained detailed records of project progress, enabling accurate reporting to management and clients alike.

Lead Instructor

CPR Society
08.2016 - 02.2018
  • Checked customers in and out, processed paperwork, tendered payments, and led CPR classes.
  • Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
  • Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.

Special Services Associate/Coordinator

The Home Depot
07.2011 - 07.2016
  • Assisted with everyday sale transactions.
  • Coordinated pickups and deliveries.
  • Ran daily sales reports and provided them to corresponding departments.
  • Answered phone system and transferred calls to corresponding departments.
  • Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.

Education

Bachelor's of Science - Architecture

University of Las Vegas, Nevada
Las Vegas, NV
05.2022

Skills

  • Deadline Management
  • Document coordination
  • Willing to Learn
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Adaptability and Flexibility
  • Adaptable Learner
  • Detail Oriented
  • Bilingual - English and Spanish
  • Client Relationship Building
  • Data entry proficiency

Certification

  • OSHA 10
  • Lift Certified
  • CPR Certified
  • BLS Certified
  • High School Diploma – Clark High School

References

  • Leslie Herrera, GeoTab, (323) 774-2146
  • Elizabeth Isaac, Department Supervisor Home Depot, (702) 373-0318
  • Thea Benjamin, American Airlines, (702) 521-0841
  • Kaila Leavitt, Office Manager @ Leavitt Evictions, (702) 376-0325
  • Jodi Leninger, Operations/Merchandising Manager Home Depot, (702) 372-2658
  • Sarah Perez, Marketing, First Service Residential, (702) 863-1604

Languages

Spanish
Native or Bilingual

Relevant Software

Microsoft Word

Excel

Adobe Illustrator

Adobe Photoshop

Adobe InDesign

Sketchup

Timeline

AR Escrow Transaction Coordinator

First Service Residential
04.2022 - Current

AR Transition Coordinator

First Service Residential
07.2021 - 04.2022

Customer Care Associate

First Service Residential
06.2019 - 07.2021

Office Admin

Master Built Construction
01.2019 - 06.2019

Benefits Coordinator

American Income Life Insurance Company
09.2018 - 01.2019

Lead Instructor

CPR Society
08.2016 - 02.2018

Millwork Specialist/Designer

The Home Depot
07.2016 - 07.2018

Special Services Associate/Coordinator

The Home Depot
07.2011 - 07.2016

Bachelor's of Science - Architecture

University of Las Vegas, Nevada

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Nestor Villa