Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NESTOR D. MURO

Crowley,TX

Summary

Experienced professional with over 6 years in non-profit, for profit and educational sectors. Having exceptional ability to build positive rapport, training and support team members to achieve business goals. Enthusiastic, creative and adaptable to institutional needs. Motivated to continuous learning, developing and excelling professionally in any work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Professional

Sleep Number
Arlington, TX
08.2021 - Current
  • Develop and deliver engaging sales presentations to convey product benefits and promote additional products
  • Demonstrate culture of ethical conduct, safety and compliance while in store and during trainings
  • Deliver consistent results and lead with developing service-based sales abilities
  • Utilize expertise to generate and pursue leads, setting up appointments to maintain budding relationships
  • Document customer interactions using Oracle - Siebel to capture data in processing system
  • Determine problem areas and resolved issues related to profitability and business objective achievement
  • Collaborate with technical, product management and service personnel to stay current on company offerings and business policies

Team Lead

Tempur Pedic
Fort Worth, TX
07.2020 - 08.2021
  • Supported management in overall store leadership and supervision
  • Directed and supervised new team members by engaging in product knowledge, sales process, relaying information on company procedures and safety requirements for preserving integrity and security of data, reports and access
  • Assisted in maintaining high standards of visual merchandising, marketing campaigns and brand presentation to attract customers
  • Generated and developed leads using Tempur-Pedic sales process and utilize CRM system to track details of sales and customer information
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base

Community School Coordinator

Journey House
Milwaukee, WI
08.2017 - 07.2020
  • Coordinated and managed community partnerships and resources in accordance with Community School Action Plan including facilitation of standing meetings and ongoing communication among partners and school staff to ensure effective integration
  • Conducted trainings and technical assistance activities to community partners, school staff, and volunteers as needed
  • Resolved technical problems, improve operations and exemplify exceptional customer support
  • Mentored and coached over 40 students to improve their skills in soccer
  • Trained and guided average of 10-12 student ambassadors per year on district visitations and key external guests
  • Partnered with Community School Leadership Team to create Community School Action Plan that implements programs and services that are aligned and articulated goals for partner school
  • Reviewed and monitored programs regularly, incorporated surveys, analyzed data, prepared and maintained records
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning

Americorps Member and Civic Engagement Project Leader

City Year Milwaukee
Milwaukee, WI
06.2015 - 06.2017
  • Coordinated and planned sessions, instructed, assisted and served as tutor-mentor for 20 students around attendance, behavior, literacy, and math
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Helped students develop life-long learning skills and good study habits
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Conflict resolution liaison focused on behavior by way of active listening, collecting information on areas of conflict, and developing plan to address conflict of students, school staff and colleagues within school setting
  • Negotiated mutually beneficial agreements between parties on identified areas of conflict, prioritizing areas of conflict and follow through of plan with students and school staff to find common ground
  • Managed team meetings and discussed project goals and objectives
  • Oversaw progress of projects, examined risks and coordinated contingency plans for 11 partner school sites
  • Led service teams through planning and supervision in beautification and community engagement events resulting in over 300 attendees, and new partnerships with non-profit and for-profit entities

Education

Bachelor of Arts - Corporate Communication, Spanish Literature, and Culture

Marquette University
2015

Skills

  • Driven can-do interpersonal skills
  • Engaging facilitator and communicator
  • Strong project management and detail oriented
  • Organizational development, succession planning
  • Data analysis, conflict resolution
  • Collaborative, adaptable and quick learner

Certification

  • Mental Health First Aid USA
  • IAHV Art of Meditation – Sky Schools
  • IAHV Art of Silence – Sky Schools
  • Community Building Institute/Community Building – Milwaukee
  • Kids for Peace – Trainer Certificate

Timeline

Sales Professional

Sleep Number
08.2021 - Current

Team Lead

Tempur Pedic
07.2020 - 08.2021

Community School Coordinator

Journey House
08.2017 - 07.2020

Americorps Member and Civic Engagement Project Leader

City Year Milwaukee
06.2015 - 06.2017

Bachelor of Arts - Corporate Communication, Spanish Literature, and Culture

Marquette University

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