Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yernet Heredia

Orlando,FL

Summary

A hardworking and friendly individual with approximately 8 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning, and problem-solving skills. That makes everyone feel welcome while balancing diverse business requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Human Resources Coordinator with a solid foundation in human resources coordination. Proven ability to streamline onboarding processes and support employee relations effectively. Demonstrated expertise in conflict resolution and talent pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Housekeeping Dispatcher

Portofino Bay Hotel
01.2023 - Current
  • Received new orders, prepared documentation, and assigned personnel.
  • The monitored flow of paperwork and directed information to appropriate departments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.


Rooms Controller (Supervisor )

Dockside Inn And Suites
06.2022 - 01.2023
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Maintained compliance with company policies, objectives, and communication goals.


Front Desk Agent

Dockside Inn And Suites
07.2021 - 06.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Human Resources Coordinator

Loews Hotels & Co
06.2022 - Current
  • Coordinated recruitment processes, streamlining candidate sourcing and screening procedures.
  • Managed employee onboarding programs, enhancing new hire integration and engagement.
  • Developed training materials to support employee development initiatives and compliance standards.
  • Led employee relations efforts, addressing concerns and fostering a positive work environment.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Collaborated with departmental leaders to align HR strategies with business objectives and workforce planning initiatives.

Education

Bachelor of Science - Communication And Conflict

University of Central Florida
Orlando, FL
05.2024

Associate of Arts - Communication

Valencia College
Orlando, FL
08.2020

Skills

  • Guest Relations
  • Problem-Solving
  • Time Management
  • Staff Training
  • Staff Supervision
  • Leadership
  • Advanced Excel Spreadsheet Functions
  • Work Crew Dispatching
  • Microsoft Office
  • Unifocus
  • Payroll Discrepancy
  • Opera
  • Workday
  • Canva

Languages

Spanish
Native or Bilingual
creole
Elementary

Timeline

Housekeeping Dispatcher

Portofino Bay Hotel
01.2023 - Current

Rooms Controller (Supervisor )

Dockside Inn And Suites
06.2022 - 01.2023

Human Resources Coordinator

Loews Hotels & Co
06.2022 - Current

Front Desk Agent

Dockside Inn And Suites
07.2021 - 06.2022

Bachelor of Science - Communication And Conflict

University of Central Florida

Associate of Arts - Communication

Valencia College