Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Netalie Manor

Miami

Summary

Performance-driven Client Success Manager with a wealth of experience in the SaaS industry. Highly skilled in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and leading business reviews.

Overview

8
8
years of professional experience

Work History

Enterprise Customer Success Manager

DealHub
07.2022 - Current
  • Manage a portfolio of 50+ mid-market and enterprise clients, owning the full customer lifecycle from onboarding through renewal and expansion.
  • Lead seamless implementation of DealHub’s CPQ solutions, reducing time-to-value and increasing client satisfaction.
  • Conduct regular strategic reviews with C-level stakeholders to align platform adoption with evolving business goals.
  • Collaborate with Sales, Product, and Support teams to advocate for client needs and influence product enhancements.
  • Monitor customer health metrics and utilize BI tools to identify risks, drive engagement, and reduce churn.
  • Facilitate tailored training and enablement sessions to maximize user adoption and long-term product value.

Enterprise Client Solutions Manager

Simon Data
11.2021 - 07.2022
  • Managed a portfolio of 10 mid-market and enterprise clients, overseeing onboarding and adoption to drive high renewal rates.
  • Collaborated cross-functionally with Product and Sales teams to align platform capabilities with client goals, driving upsell opportunities and influencing key feature development.
  • Developed and delivered data-driven marketing strategies leveraging Simon Data’s customer data platform (CDP) to boost client campaign performance.
  • Led quarterly business reviews with key client stakeholders, analyzing KPIs and providing strategic recommendations that improved engagement metrics.

Client Success Manager

Yotpo
12.2018 - 10.2021
  • Managed a portfolio of 100+ SMB and mid-market clients, leading end-to-end lifecycle management from onboarding to renewal and expansion.
  • Achieved 100%+ logo and net revenue retention through strategic planning, value delivery, and executive stakeholder engagement.
  • Conducted ROI-driven account reviews and success planning sessions, driving feature adoption and long-term client satisfaction.
  • Strengthened client relationships through international business trips and close collaboration with Product, Support, and Sales teams.

Technical Support Team Leader

Yotpo
04.2017 - 12.2018
  • Establish and led a support team, managing daily operations, coaching, and performance tracking to ensure service excellence.
  • Acted as the primary technical expert for the Wix eCommerce platform, resolving complex client issues and ensuring high-quality support.
  • Developed support standards and KPIs to measure resolution quality, improving team efficiency and customer satisfaction.
  • Partnered with Product, UX, and R&D teams to escalate technical issues and contribute customer-driven insights to feature development and platform improvements.

Education

B.A. in Psychology

Florida International University
Miami, FL
01-2016

Skills

  • Customer lifecycle management
  • Analytical decision-making
  • Client relationship management
  • Cross-functional collaboration
  • Customer satisfaction tracking
  • Sales enhancement strategies
  • Proficient in CRM tools
  • Stakeholder relationship management

Software

  • CRM Platforms - Salesforce, Hubspot, Freshsales
  • Customer Success Tools - Gainsight, Totango
  • Project Management Tools - Monday, Asana, Trello
  • Data Visualization Tools - Tableau, Power BI

Languages

  • English (Native)
  • Hebrew (Native)

Timeline

Enterprise Customer Success Manager

DealHub
07.2022 - Current

Enterprise Client Solutions Manager

Simon Data
11.2021 - 07.2022

Client Success Manager

Yotpo
12.2018 - 10.2021

Technical Support Team Leader

Yotpo
04.2017 - 12.2018

B.A. in Psychology

Florida International University

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Netalie Manor