Netanel Pakanaev
Seattle,WA
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
1800Accountant
11.2021 - Current
- Collaborated with cross-functional teams to resolve documentation discrepancies, fostering a culture of continuous improvement.
- Implemented corrective actions following internal or external audits, addressing identified deficiencies in a timely manner.
- Maintained comprehensive knowledge of relevant regulatory guidelines, ensuring ongoing compliance within all aspects of quality assurance operations.
- Conducted root cause analyses for identified issues, leading to targeted corrective actions that improved overall process effectiveness.
Dispatcher
SMS Assist
05.2021 - 10.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service
Teletech
08.2020 - 05.2021
- Work from home, customer support for Blue Shield of California.
Lab Assistant
Arizona Twin Project
02.2018 - 05.2019
- Undergraduate lab assistant, responsible for coding child-parent interaction videos and data entry.
- Logged samples correctly into computerized tracking system.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
Education
Bachelor's of Psychology -
Arizona State University
Tempe, AZ05.2019
Skills
- Quality Assurance
- Issue Resolution
- Detail Oriented
- Analytical Thinking
- Decision-Making
- Team Collaboration
- Data Analysis
- Sound decision-making abilities
- Documentation And Reporting
- Problem-solving skills
Timeline
Quality Assurance Specialist
1800Accountant
11.2021 - Current
Dispatcher
SMS Assist
05.2021 - 10.2021
Customer Service
Teletech
08.2020 - 05.2021
Lab Assistant
Arizona Twin Project
02.2018 - 05.2019
Bachelor's of Psychology -
Arizona State University
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