Summary
Overview
Work History
Education
Skills
Timeline
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NeTanya Brown

Portsmouth,Virginia

Summary

Diligent, hardworking and knowledgeable Customer Service Representative.Skilled in fielding inquiries and
resolving problems using expertise in business practices and customer relations. Driven to consistently exceed company policies. Experienced with customer support , paying bills , refunding , and updating customers account information. Seeking an opportunity to bring further success to an organization through exemplary
attention to detail and an understanding of regulatory procedures. procedures. Highly-motivated with a desire to take on
new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
10.2022 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitor and maintain compliance with internal controls and government regulations.
  • Adjust bills and refund money to resolve customers' service or billing complaints.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Answered an average of 100 calls per day in a high-volume work from home environment.
  • Resolved customer's issues by following up on medicine orders and answering questions about the medication

Customer Service Representative

Faneuil
06.2019 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Created applications for clients & records and monitored on going activities
  • Answered customer questions about policies and procedures with a friendly and knowledgeable approach
  • Answered incoming calls , outbound , chat messages , and email communications to handle customers concerns
  • Review customer financial data to ascertain level of risk involved for extending credit.

Education

High School Diploma -

I C Norcom High School
Portsmouth, VA
06.2019

Skills

  • Conflict Mediation
  • Verbal and Written Communication
  • Recordkeeping Strengths
  • Computer skills
  • Microsoft Word
  • Customer relationship management
  • Inbound and outbound calls
  • 50 WPM typing speed
  • Multitasking
  • Data entry
  • Client relationship building
  • Remote

Timeline

Customer Service Representative

Alorica
10.2022 - 06.2023

Customer Service Representative

Faneuil
06.2019 - 02.2022

High School Diploma -

I C Norcom High School

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NeTanya Brown