Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Netanya Duncan

Netanya Duncan

HR Coordinator
Greensboro,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Telehealth Coordinator

MDLIVE Inc
Greensboro, NC
03.2022 - Current
  • Maintaining contact with insurance companies to ensure coverage for services rendered by telehealth physicians
  • Coordinating with other departments within the healthcare organization such as billing, transcription services, IT, and accounting departments to ensure that telehealth services are provided smoothly
  • Maintained HIPPA confidentiality and compliance when accepting credit card payments to schedule consultations.

Registered Behavior Technician

Mosaic Pediatric Therapy
Kernersville, NC
09.2021 - Current
  • Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols
  • Delivered direct care to clients one-on-one and in group settings using ABA principles
  • Protected client confidentiality with stringent adherence to HIPAA requirements
  • Encouraged patients to develop work skills and to participate in social, recreational and other therapeutic activities that enhanced interpersonal skills and develop social relationships.

Medical Debt Collector

Stern Recovery Services
Greensboro, NC
08.2019 - 06.2022
  • Convinced customers to make immediate payments using persuasive techniques and maintained in- depth knowledge of
  • FDCPA rules
  • Resolved insurance and worker's compensation claims through proactive communication and collaboration with company representatives
  • Performed various administrative functions for assigned accounts such as recording address changes, purging records of deceased customers and assisted with credit reporting
  • Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.

Shift Manager/Supervisor

Bruegger's Bagels
Greensboro, NC
11.2017 - 08.2019
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees
  • Effectively up-sold menu items, resulting in increased sales for establishment
  • Set staffing schedules, administered payroll, and coordinated equipment maintenance
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Dean of Students Assistant

University of North Carolina
Greensboro, NC
12.2016 - 12.2018
  • Helped faculty and staff teach and support students at all levels and developed a superb use of verbal communication alongside empathy, towards a diverse group of students and faculty
  • Scheduled and confirmed appointments for clients, students and supervisors
  • Prepared conference and event materials, such as flyers and invitations
  • Created, maintained and entered information into databases
  • Located and attached appropriate files to incoming correspondence requiring replies.

Education

Bachelors of Arts - Sociology

THE UNIVERSITY OF NORTH

Skills

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Certification

RBT Certification

Timeline

Telehealth Coordinator

MDLIVE Inc
03.2022 - Current

Registered Behavior Technician

Mosaic Pediatric Therapy
09.2021 - Current

Medical Debt Collector

Stern Recovery Services
08.2019 - 06.2022

Shift Manager/Supervisor

Bruegger's Bagels
11.2017 - 08.2019

Dean of Students Assistant

University of North Carolina
12.2016 - 12.2018

Bachelors of Arts - Sociology

THE UNIVERSITY OF NORTH

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Netanya DuncanHR Coordinator