Netasi Archer
Newark,NJ
Summary
With a proven track record at New Jersey Partner Publicships, I excel in delivering exceptional customer service and health care, showcasing my strong problem-solving abilities and relationship development skills. Leveraging expertise in Microsoft Office and effective communication, I've significantly enhanced client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Care Aide
New Jersey Partner Publicships
Jersey City, NJ
04.2020 - Current
- Providing health care services in patients residences
- Performing domestic and household tasks
- Transporting and accompanying patients to doctors office or to hospital
- Provide health care services in patients residences
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
- Assist with clients personal care activities
- Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
- Maintain patients care records and document provided services
- Assist patients with mobility and physical therapies/exercises
Customer Service Representative (Remote)
Dovr Media LLC
New Brunswick, NJ
11.2021 - 01.2023
- Telecommunication as well as In-outbound calls
- Provided our customer with high call quality service
- Great customer service
- General Customer service duties:
- Answer telephones in a timely manner; within three rings
- Schedule and reschedule patient's appointments
- Transferring calls to different departments
Direct Support Professional
Alfa Development
NJ
10.2019 - 11.2021
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
Customer Service Rep
ADECCO
Jersey City, NJ
04.2017 - 05.2018
- Received customer calls and listened closely to their inquiries or concerns and took steps to ensure that any requests are met
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
Cashier
WINFIELD PHARMACY
Jersey City, NJ
07.2015 - 09.2016
- Assisted customers with requests (in person and on the phone) and accurately processed transactions while maintaining the cash drawer
- Resolved customer complaints and provided information regarding products
- Received prescriptions, gathered any additional information, and contacted insurance companies
Supervisor
DENISON PARKING
Jersey City, NJ
09.2015 - 07.2016
- Oversaw and monitored the performance of staff while answering calls on a multi-line phone system and responding to emails
- Responded quickly and efficiently to customer requests
- Tracked activities and conducted data entry and filing work
- Billed customers daily/monthly and accepted and processed payments
- Conducted repairs on ticket booths when required and covered shifts as needed
Shipping/ Receiving
RENT THE RUNWAY
Secaucus, NJ
05.2015 - 07.2015
- Prepared documentation to track and report on damaged or missing items.
- Performed general maintenance tasks such as cleaning workstations or equipment when necessary.
- Monitored merchandise received and shipped from facility in computer system.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared packages for shipping and determined most economical shipping methods.
- Compared and verified identifying information of outgoing shipments.
Dispatcher
SALMON LOGISTICS
Kearney, NJ
12.2013 - 01.2015
- Resolved customer complaints related to service issues or delays.
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Mentored junior team members and managed employee relationships.
Education
High School -
James J. Ferris High School
Jersey City, NJ01.2011
Skills
- Quality Customer Service
- Data Entry
- Filing
- Billing
- Customer Satisfaction
- Customer Focused Service
- Warehouse/Stocking
- Problem Solving
- Coordinator
- Answering/Receiving Calls
- Relationship Development
- Logistics/Shipping and Receiving
- Appointment Scheduling
- Microsoft Word
- Excel
- Chrome
- Internet Explorer
- Insurance Verification
- Telecommunication
- Computer Networking
- Help Desk
- Sales
- Negotiation
- Cold Calling
- Clerical Experience
- Customer service
- Typing
- Hospital experience
- Hospitality
- Cash handling
- Supervising experience
- Help desk
- Research
- Documentation review
- Cash register
- Sales Leadership
- Office management
- Computer networking
- Front desk
- Early childhood education
- Marketing
- Nannying
- Teaching
- Computer literacy
- Microsoft Excel
- Microsoft Office
- Office experience
- Microsoft PowerPoint
- Google Docs
- Computer skills
- Medical terminology
- Phone etiquette
- Data entry
- Communication skills
- Caregiving
- Home health
- Proofreading
- Order entry
- Organizational skills
- Medical administrative support
- Client safety and first aid
- Client documentation
Certification
- Driver's License, 09/21, 09/24
- CPR Certification, 12/23, 12/25
Timeline
Customer Service Representative (Remote)
Dovr Media LLC
11.2021 - 01.2023
Home Health Care Aide
New Jersey Partner Publicships
04.2020 - Current
Direct Support Professional
Alfa Development
10.2019 - 11.2021
Customer Service Rep
ADECCO
04.2017 - 05.2018
Supervisor
DENISON PARKING
09.2015 - 07.2016
Cashier
WINFIELD PHARMACY
07.2015 - 09.2016
Shipping/ Receiving
RENT THE RUNWAY
05.2015 - 07.2015
Dispatcher
SALMON LOGISTICS
12.2013 - 01.2015
High School -
James J. Ferris High School
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