Accomplished Supply Chain and Procurement Manager with a proven track record at SIPA North America Inc, enhancing supplier relations and driving cost reductions through strategic sourcing and negotiation. Expert in global procurement and inventory management, coupled with exceptional leadership and analytical skills, achieved significant improvements in efficiency and profitability.
Notable accomplishments include consistently meeting or exceeding revenue budgets, implementing effective task tracking and KPI goals using Microsoft Excel, and successfully strategizing, selecting partners, and implementing 3PL initiatives. Proven ability in strategic sourcing, reducing international transit times, and initiating Kaizen initiatives that enhance overall performance. Recognized for identifying a new revenue stream of $100k+ annually while reducing emergency orders and introducing processes to optimize stock value. In the realm of customer satisfaction, elevated ratings from Poor to Excellent, implemented processes reducing response times to customer requests, and maintained an impressive 98% revenue forecast accuracy. Achieved the highest customer retention rate, implemented a successful mentorship program, consistently attained the highest billable hours, and significantly increased recall revenues and technician rates.
Six Sigma: Green Belt