Summary
Overview
Work History
Education
Skills
Timeline
Generic

Netausha Cooper

Orlando,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Cocktail Bartender

Private Duty
11.2019 - 10.2023
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Pastry Chef

Disney Springs
03.2014 - 12.2018
  • Maintained well-organized mise en place to keep work consistent.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.

Waitress

Disney
01.2010 - 10.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Le Cordon Bleu College of Culinary Art - Orlando,f
Orlando, FL

Skills

  • Menu Memorization
  • Table Setting Arrangements
  • Order Delivery Practices
  • Wine Pairings
  • Food Running
  • Beverage Preparation
  • To-Go Order Preparation
  • Seating Assignment Preparation
  • Food Spoilage Prevention
  • Sales Expertise
  • Supply Restocking
  • Check Payment Processing
  • Special Dietary Requirements
  • Stocking and Replenishing
  • High-Volume Dining

Timeline

Cocktail Bartender

Private Duty
11.2019 - 10.2023

Pastry Chef

Disney Springs
03.2014 - 12.2018

Waitress

Disney
01.2010 - 10.2017

Le Cordon Bleu College of Culinary Art - Orlando,f
Netausha Cooper