Netchanok Chanaudom
San Diego
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Springhill Suites & Residence Inn By Marriott
02.2022 - 10.2023
- Greeted customers in a professional and friendly manner
- Answered phones, responded to inquiries, and took messages
- Assisted with check-in and check-out procedures for guests
- Resolved customer complaints promptly and courteously
- Maintained cleanliness of lobby area at all times
- Managed cash drawer responsibly throughout shift
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Assistant Owner
Victoria shopping
09.2021 - 12.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
Assistance Sales Manager
IT Professional (Shopping Mall)
03.2018 - 09.2021
- Part of 4-person team responsible for leasing all long term commercial shopping space and office space in busy twin tower commercial office building of 12 stories each, close to domestic airport in Bangkok, Thailand
- Also responsible for daily rentals of multiple conference rooms
- Prepared excel spread sheets for 130 - 150 commercial tenants, showing date of lease, expiration of lease, lease renewal options Monthly rentals
- Security deposits
- And taxes due and paid
- Also responsible for meeting with Potential tenants and verifying the identification of all officers of corporate tenants.
Assistant Manager
Miracle Lounge Suvarnabhumi Airport
04.2017 - 01.2018
- Miracle Lounge is a multi-airline VIP lounge at the Bangkok international and domestic airport, available for entrance fee to all fliers, offering International and Thai cuisine, newspapers showers, etc
- Responsible for preparing memos in Thai and English summarizing all decisions by Miracle Lounge executives at meetings to plan for special events, promotions, etc.
Assistant Chief Reservation
Asia Airport Hotel
01.2012 - 03.2017
- Part of 3-person team responsible for booking all reservations for 800-plus room hotel by phone and internet, dealing mostly w/Chinese, Indian and European business people and tourists
- Also responsible for coordinating special events, conventions and tour groups.
Education
in Progress -
Bangkokthonburi University
Bangkok, THCharlotte Amalie High School
St. Thomas, Virgin IslandSkills
- Word
- Excel
- Power Point
- Photoshop
Training
HIPOTRAINING & CONSULTANCY CO., LTD, Professional Customer Service, 01/19/2014
Languages
Thai
Full Professional
English
Professional Working
Emergency Contact
- Uten Rotphan,
858-322-9173
- Viphawan Boontaweesuk,
340-201-1031
Timeline
Front Desk Agent
Springhill Suites & Residence Inn By Marriott
02.2022 - 10.2023
Assistant Owner
Victoria shopping
09.2021 - 12.2022
Assistance Sales Manager
IT Professional (Shopping Mall)
03.2018 - 09.2021
Assistant Manager
Miracle Lounge Suvarnabhumi Airport
04.2017 - 01.2018
Assistant Chief Reservation
Asia Airport Hotel
01.2012 - 03.2017
in Progress -
Bangkokthonburi University
Charlotte Amalie High School
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