- I enjoy cooking for friends and family gatherings
- I participate in a variety of outdoor recreational activities
- Camping
- Horseback Riding
- Volunteering
- Adventure Travel
- Road Trips
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Neteshia Richardson
Monmouth Junction,USA
Summary
Results-oriented visionary with a deep understanding of the cruise industry, adept at identifying new opportunities, and leading teams to achieve ambitious business goals through effective leadership. Demonstrated success in negotiating win-win compromises, developing team building programs, and writing personnel manuals, corporate policies, job descriptions and management reports.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
16
16
years of professional experience
Work History
Cruise Port and Sales Manager/ Private Journey & Charter Cruise Specialist
Chukka Caribbean Adventures
03.2020 - Current
- Company Overview: Chukka Caribbean Adventures provides dynamic tour experiences for active adventurers, culture & leisure seekers in Jamaica, Belize, & Grand Turk, Barbados, US Virgin Island – St Thomas & Dominica Republic
- Meet and exceed cruise PAX target that is set
- Increase revenue through enhancing the client experience by conducting last minute tours
- Motivate and coach team members to effectively carry out their jobs
- Acting as a key point of contact for Cruise line team members for Chukka Caribbean with queries, complaints, tour proposals, and PAX targets
- Provide the best possible standards of service in line with Company’s standard
- Customize private journey requests, itinerary and quotations for cruise line clients
- Monitor port operations Ocho Rios, Montego Bay, Port Antonio, Port Royal, Falmouth Pier
- Manage the relationship and all communication for MSC, CCL, Oceania, RSSC, Aida, Mein Schiff, Crystal, Costa, Marella, Silver Seas, Scenic Eclipse, Ritz Carlton, Ambassador, Aurora, Wind Star, RCCL, NCHL, Disney, Holland America, Celebrity Cruises, Viking, Club Med 2, Margaritavilleatsea Islander
- Private Journeys requests and execution of arrangements along with special requests such as charter cruises
- Arrange Turnaround operations for Cruise lines
- Exception management on the ports such as delays, cancellation of tours due to inclement weather conditions and complaints
- Implement sales driving strategy for low performing tours including organizing FAM trips with the various Shorex teams and create VIP representative’s itinerary from the cruise lines to visit the location/s
- Build and Maintain relationship with all Shorex Team Members
- Complete daily pax, capacity, Market share reports, presales, complaint analysis, quarterly & Monthly breakdown reports
- Chukka Caribbean Adventures provides dynamic tour experiences for active adventurers, culture & leisure seekers in Jamaica, Belize, & Grand Turk, Barbados, US Virgin Island – St Thomas & Dominica Republic
Port Manager
Chukka Caribbean Adventures
03.2019 - 03.2020
- Met and exceed the PAX and Net Rate per call and year over year targets
- Focused on pushing sales for the profitable tours and therefore consistently identify sales initiatives
- Maximized pier sales potential on the Falmouth Port
- Responded to cruise complaints and issues within 24 hours
- Reported all accidents and incidents to cruise lines as soon as they occur
- Submitted all mid day and end of day reports to the cruise lines at the end of each day
- Organized all familiarization trips for cruise members to include Shorex managers/staff, cruise directors, captains, and all other employees of influence
Location Manager
Chukka Caribbean Adventures
12.2017 - 03.2020
- Provided overall management and leadership at the Falmouth Pier
- Provided direction, focus and specific directives to all team members who are assigned or working at the location
- Managed the entire guest experiences from the point of arrival to departure, thus ensuring targeted satisfaction ratings are achieved while adhering to the standard operating procedures
- Contributed to the development and implementation of organizational strategies, policies and practices
People Service Administrator
Chukka Caribbean Adventures
07.2017 - 11.2017
- Assisted with the recruitment, first interviews and selection of employees to fill vacant positions
- Compiled and submitted absence, reports to the pay office for inclusion in the monthly payroll
- Assisted with payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Conducted exit interviews where appropriate
- Maintained record of personnel transactions – hires, transfers, promotion and terminations
- Prepared fortnightly payroll information and submit to the Payroll Officer
- Organised and maintained personnel records
- Responded to staff queries and concerns in a timely manner
- Attended disciplinary hearings, prepared disciplinary letters and provide guidance to disciplinary committee
- Assisted with organizing staff-related functions e.g
- Meetings, awards ceremonies, dinners, parties, photographers, publishers etc
- Managed staff according to company standards (appraise, discipline, train, develop)
- Nurtured and maintained a harmonious team spirit among staff by reinforcing friendliness, professionalism and adherence to company vision and values
- Managed Petty cash float and ensured that receipts are received for all expenses and reimbursement is submitted to the Accounting Department in a timely manner
- Performed all other related duties assigned from time to time
Human Resource Administrator
VXI Jamaica Ltd
03.2017 - 07.2017
- Company Overview: VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients
- Manage and oversee the NHO/Administrative and Operational Processes including perform recruitment activities, interview and evaluate account associates suitably for the selected accounts
- Conduct site new employee orientations to ensure employees gain understanding of benefits plans and enrollment provisions
- Counsel employees (and potential employees/applicants) on plan provisions so that they can make informed benefits decisions
- Assist in formal meetings such as employee disciplinarians and grievances undertaking tasks as may be required by the Head of Human Resources
- Revise all employee disciplinary forms – and where necessary, guide and support for the relevant legal amendments
- POC – Point of Sale I.e
- Company lunch system including the creation and ownership of the 'Employee Complaints' – Lunch Journal
- POC – Employee Relations/ Systems/Easy Clock In and Out System/Filing Supervisor/Company Day in Lieu System
- Generate all Department written correspondence – letters etc
- Liaison with all external vendors RE onboarding Activities (Drug Test Laboratory, Financial Institution and the Photography Company)
- Responsible for the company’s police record certificates and reimbursement process
- The collection of certificates and receipts
- Correspond the matching information to ensure accuracy
- Generate Payroll and submit information to finance department
- Follow up with the Finance Department with regards to payout date
- Sensitize the OM’s and employees of the payout date if any delays
- Follow up with the payment/discrepancies if any
- VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients
Assistant Store Manager
David’s TEA
03.2014 - 12.2016
- Company Overview: Provides specialty tea and tea accessory and is the largest Canadian based tea boutique in the country
- Oversee store operations including merchandizing and inventory
- Managed customer services and administrative aspects of the job
- Monitored sales benchmarks
- Trained employees for customer management duties
- Prepared and transmit daily bookkeeping
- Provides specialty tea and tea accessory and is the largest Canadian based tea boutique in the country
HR Generalist
Super J Cellular/LIME
01.2009 - 01.2013
- Company Overview: Provide voice and data communications systems for large, mid-sized companies small and home services
- Recruited to help open new company branch in various parts of Jamaica, guiding the start-up and management of a full spectrum of HR operations, systems and programs
- Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs
- Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues
- Provide voice and data communications systems for large, mid-sized companies small and home services
Education
Human Resources Management - Post Graduate
CENTENNIAL COLLEGE
Durham, Ontario01.2014
Business Administration - BSc
NORTHERN CARIBBEAN UNIVERSITY
Manchester, Jamaica01.2009
Skills
- Communication
- Problem Solving
- Organization
- Time Management
- Interpersonal Skill
- Delegation
- Technical Skills
- Coaching
- Strategic Planning
- Motivational skills
- Goals and performance
- Relationship building
- Verbal and written communication
Affiliations
Society for Human Resource Professional Association (HRPA) Canada
Professional Development
Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.
Interests
Timeline
Cruise Port and Sales Manager/ Private Journey & Charter Cruise Specialist
Chukka Caribbean Adventures
03.2020 - Current
Port Manager
Chukka Caribbean Adventures
03.2019 - 03.2020
Location Manager
Chukka Caribbean Adventures
12.2017 - 03.2020
People Service Administrator
Chukka Caribbean Adventures
07.2017 - 11.2017
Human Resource Administrator
VXI Jamaica Ltd
03.2017 - 07.2017
Assistant Store Manager
David’s TEA
03.2014 - 12.2016
HR Generalist
Super J Cellular/LIME
01.2009 - 01.2013
Business Administration - BSc
NORTHERN CARIBBEAN UNIVERSITY
Human Resources Management - Post Graduate
CENTENNIAL COLLEGE
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