Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
17
17
years of professional experience
Work History
Patrol Supervisor
Phoenix Police Department
Maryvale-Estrella Mountain Precinct
01.2021 - Current
Streamlined report filing process for quicker submission and review, resulting in improved decision-making capabilities.
Led a diverse team of patrol officers, fostering collaboration and professional growth.
Investigated reports of suspicious activities.
Enforced motor vehicle laws and regulated traffic.
Reviewed performance metrics regularly to identify areas in need of improvement or additional resources within the team.
Promoted a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.
Implemented officer training programs focused on de-escalation techniques, improving conflict resolution success rates during patrols.
Utilized data-driven approaches to identify high-risk areas for targeted patrols, contributing to reduced crime rates in those locations.
Patrol Officer
Phoenix Police Department
Mountain View Precinct
01.2008 - 12.2021
Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
Detective
Phoenix Police Department
Employment Services Bureau
01.2017 - 12.2020
Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
Mentored junior detectives to improve their investigative skills, fostering a collaborative team environment.
Gathered facts from interviews of suspects, witnesses, and complainants.
Wrote detailed reports outlining case findings for internal files and legal purposes.
Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Acted as a liaison between the detective division and community members, fostering trust and strengthening communication channels for improved crime reporting.
Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
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