Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nethaniel Cerda

The Bronx

Summary

Engaging professional in the field of tourism and travel, known for high productivity and efficient task completion. Possess in-depth knowledge of local history, exceptional communication skills, and ability to engage diverse groups. Excel in time management, adaptability, and public speaking, ensuring memorable experiences for all participants.

Overview

2
2
years of professional experience

Work History

Tour Guide

AA Degen
Puerto Plata
06.2022 - 11.2023
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
  • Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
  • Developed well-versed tour guides by mentoring and training peers.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.

Sales Associate

Nano Sports Boutique
Puerto Plata
09.2022 - 12.2022
  • Placed special orders or called other stores to find desired items.
  • Organized stockroom shelves according to size, color or style.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Greeted customers and provided exceptional customer service.
  • Maintained records related to sales for store management.
  • Collected payments and provided accurate change.

Customer Service Representative

Altice Dominicana
Puerto Plata
01.2022 - 08.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

High School Diploma -

Eligio Contreras
Puerto Plata
06-2015

Skills

  • Tour planning
  • Safety protocols
  • Customer engagement
  • Group management
  • Route navigation
  • Informational presentation

Languages

Spanish
Full Professional
English
Elementary

Timeline

Sales Associate

Nano Sports Boutique
09.2022 - 12.2022

Tour Guide

AA Degen
06.2022 - 11.2023

Customer Service Representative

Altice Dominicana
01.2022 - 08.2022

High School Diploma -

Eligio Contreras

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Nethaniel Cerda